International Business- EB MCS

3 weeks ago

Chennai, Tamil Nadu, India Prudent Insurance Brokers Pvt Ltd. Full time

Job Description - International Business - EB MCS

We at Prudent Insurance Brokers Pvt Ltd. are hiring for our International Business department for Chennai branch.

Job Summary:

To Institutionalize the Broker - Insured Partnership, build customer loyalty, penetrate, expand and protect the accounts by saving on costs and Minimizing risks.

Role & Responsibilities:

Core Skills for the Role –

1). Effective relationship management & engagement for MNC relationships

  • Responsible for strengthening client relationships & effective year-round engagement
  • Work very closely with GPG in consistently building quality, review & feedback
  • Responsible for all client & employee level engagement activities & strategies - Monthly/quarterly connects, presenting portfolio analysis/benchmarking reports, orientations etc.

2). Central Focal Point for Account Management:

  • Serve as a key bridge between global & local stakeholders
  • Co-ordinating with all the internal teams – CPU, Claims, Analytics and Tech for employee and HR related concerns and conducting periodic review.

3). Managing client grievances

  • Point of escalation for any client challenges & dissatisfaction
  • Bridge between internal coordination & external communications for cases of client grievances & resolutions

4). Renewal Management:

  • Managing client renewals in line with IB protocols

5). Up-sell/Cross-sell:

  • Generating revenue based on cross-sell and up-sell opportunities for the existing business portfolios

Desired Profile/Who Should Join:

  • Demonstrated ability to learn quickly and contribute
  • 4-8 Yrs of experience with Insurance and Health Insurance Policy
  • Excellent Written and verbal communication skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and preferably able to use higher level functions in excel
  • Well Organized
  • Self-guided
  • Detail-oriented and conscientious
  • Solution-oriented (proactive in identifying root cause and proposing appropriate solution)
  • Goal-oriented
  • Team player/collaborative
  • High level listening skills (ability to infer additional meaning from written communication from our broker partners through the tone of the communication, not just the specific instructions)
  • Ambitious

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