Manager – Business Automation

About Us : Edfora stands for Education for All. We pledge to make education inclusive and accessible leveraging the power of technology. We're on a mission to revolutionize education by transforming Students, Educators and all Stakeholders in the learning ecosystem. If you're Entrepreneurial and Deeply Passionate about making a meaningful impact, and if you are looking to grow in a dynamic, challenging and innovative environment, we could be the perfect organisation for you. Let's build the future of education together.

About the Role: We are seeking a data-driven, results-oriented professional to optimize our academic and business operations through deep expertise in Advanced Excel (including VBA, AppScript & Macros) and automation tools like Power BI and Tableau. This pivotal role blends analytical insight, process automation, and strategic implementation to drive operational efficiency.

Responsibilities

Business Modelling and Analytics:

• Business Objective Alignment: Understand key business objectives and operational challenges, and design data-driven models that aid strategic and tactical decision-making across functions.
• Model Creation Using Excel & VBA: Build robust, scalable business models using Excel and VBA, automating complex calculations, scenario analysis, and financial forecasting to support centre-level and national academic operations.
• Data Interpretation & Insights: Analyze operational and academic data to uncover actionable insights, enhance resource planning, and identify areas for performance improvement.
• Stakeholder Collaboration: Collaborate with cross-functional teams—including Finance, Academic Operations, and Senior Leadership—to ensure models address real-world challenges and drive measurable outcomes.
• Continuous Improvement: Regularly upgrade and refine existing business models based on evolving organizational needs, stakeholder feedback, and new data trends.

Mentoring & System Development:

• Automation: Lead initiatives to automate manual processes within Academic Operations leveraging technology to streamline workflows and reduce operational costs.
• System Design and Development: Contribute to the growth of the organization by designing and developing innovative systems and processes that streamline operations and improve overall efficiency.
• Scheduled Student Communication: Prepare and dispatch scheduled communications to students, ensuring timely and accurate dissemination of important information.
• Performance Feedback Reporting: Provide regular feedback to centres, highlighting successes and areas for improvement. Report these insights on a weekly/monthly basis to the Centre Head and National Head of Academic Operations

Planning and Coordination:

• Ensure Time Table Adherence: Ensure meticulous planning, monitoring, and enforcement of the academic timetable. Guarantee that schedules are adhered to strictly, and classes are efficiently organized and conducted.
• Audit of Academic Operations: Audit activity-wise planner for Academic Operations. This includes Phase Tests, Parents Teacher Meetings (PTM), and follow-up processes for student absenteeism to ensure systematic and effective academic management.

Student and Faculty Management:

• Attendance Monitoring: Monitor and track the attendance of both students and faculty members, ensuring adherence to attendance policies and addressing any issues promptly.
• Tracking Absentee Follow-Up and Counselling: Tracking follow-up calls with students who are absent from classes to determine the reasons for their absence. Ensure counseling sessions are conducted to address their needs, and meticulously record all interactions in the specified format.
• Academic Progress Monitoring: Ensure daily, weekly and monthly closure of academic delivery in all the batches nationwide. Maintain comprehensive academic progress folders for all students across all active batches, ensuring up-to-date and accurate records of student performance.

Examinations and Feedback:

• Phase Test System Management: Ensure Phase Test conduction, timely collation and dispatch of marks to parents and students. Provide copies of marks to the respective faculty members for each batch.
• Faculty Performance Feedback: Regularly monitor classroom feedback on faculty performance for assigned batches. Compile and audit feedback reports, and ensure timely submission to the corporate office.

Batch and Centre Management:

• Batch Change Management: Keep track for all batch changes for all students nationwide.
• Centre Change Coordination: Track students applying for centre changes and ensure that the transition happens smoothly.

Key Expectations:

• Capable of entrepreneurial thinking and proficient in developing and implementing long-term strategic plans
• Strong analytical abilities and effective problem-solving skills
• Loves Mathematics, designing algorithms, systems and processes

Qualifications:

• Education: Bachelor's degree from IIT, NIT, BITS, IIIT or other Tier-1 institutes. MBA degree is desirable but not mandatory. Deeply Loves Mathematics
• Experience: Minimum 3 years of work experience in business operations and/or similar role

Skills:

• Expertise in designing and reviewing Systems and Processes for efficient outcomes
• Expertise in Mathematics, Algorithm designing
• Expertise in operating MS Excel (Pivot table, Macros, VBA Scripts, etc.) and MS PowerPoint
• Strong understanding of the Indian education landscape and curriculum requirements especially in the test prep space
• Excellent communication, interpersonal, and leadership skills
• Thrives in a fast-paced environment and enjoys the challenge of constant hustling