National Key Account Manager E-Commerce
4 weeks ago
Job Brief
As a Key Account Manager, you will serve as the primary point of contact for designated key accounts, developing and executing strategic account plans to achieve sales targets and foster long-term partnerships. Your role involves understanding customer requirements, coordinating with internal teams, and delivering exceptional customer service.
Responsibilities:
- Develop and maintain strong relationships with key clients or customers, serving as their primary point of contact within the organization.
- Understand the needs, objectives, and challenges of key accounts, and develop customized solutions to address their requirements.
- Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver value-added services and solutions to key accounts.
- Develop and implement strategic account plans to achieve sales targets, revenue growth, and profitability objectives.
- Conduct regular meetings and communications with key accounts to review performance, address concerns, and identify opportunities for collaboration and expansion.
- Negotiate contracts, pricing, and terms with key accounts, ensuring alignment with organizational goals and policies.
- Monitor market trends, competitive activities, and industry developments related to key accounts, and adjust strategies accordingly.
- Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders.
- Identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts.
- Resolve issues and conflicts with key accounts in a timely and effective manner, ensuring customer satisfaction and retention.
- Stay updated on industry best practices, emerging technologies, and customer trends to maintain a competitive edge in the market.
- Participate in industry events, conferences, and networking activities to promote the organization and build relationships with key stakeholders.
- Provide feedback and input to internal teams on product enhancements, marketing strategies, and customer requirements based on insights from key accounts.
- Foster a culture of customer-centricity, professionalism, and excellence within the organization.
Qualifications
- Masters degree in Business, Marketing, or related field.
- Minimum of 2-3 years of experience in account management, preferably within the e-commerce sector.
- Proven track record of meeting or exceeding sales targets.
- Strong understanding of e-commerce platforms and digital marketing.
- Excellent communication and negotiation skills.
- Ability to analyze data and develop strategic insights.
- Strong organizational and multitasking abilities.
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