Senior JSM Administrator

4 weeks ago

Bikaner, India Lean IT Inc. Full time

Company Description

Welcome to Lean IT Inc., a leader in the technological revolution with a distinguished track record of implementing cutting-edge cloud solutions. As an official Salesforce Ridge Partner, we provide expert consultations, design robust solutions, and implement APIs for seamless integrations. Our expertise extends to Data Visualization, Big Data Implementation, Data Migration, and Data Modernization, transforming data into actionable insights and modernizing infrastructures. Our skilled professionals continuously upskill to deliver solutions adhering to best practices. We also proudly embrace corporate social responsibility as a member of Pledge 1%.


Role Description

This is a contract remote role for a Senior JSM Administrator. The Senior JSM Administrator will be responsible for managing and configuring the Jira Service Management (JSM) platform. Tasks include setting up workflows, automating processes, troubleshooting and resolving platform issues, and ensuring platform security and compliance. The administrator will collaborate with various teams to align the JSM platform with business needs and provide training and support to users.


Job Title: Senior JSM Administrator

Experience : 9+ years

Location : Remote 

Project Duration : 1 Year 

 

Must-Have Technical Skills

  1. Jira Cloud Development – hands-on experience with Atlassian APIs, custom app development, marketplace apps, and integrations.
  2. Scripting & Automation – strong knowledge in JQL, Groovy/ScriptRunner, or other scripting tools to build advanced automations and workflows.
  3. Integration Expertise – proven experience integrating Jira/JSM with external tools like ServiceNow, Azure, Confluence, Slack, or CI/CD pipelines.
  4. Customization – ability to customize Jira/JSM projects, service desks, and Confluence spaces as per business needs.
  5. Reporting & Dashboards – designing advanced reports and analytics dashboards for stakeholders.


Development/Engineering Mindset

  1. Problem-Solving – ability to analyze requirements, design scalable solutions, and translate ITSM processes into Jira/JSM configurations.
  2. API & Webhooks Knowledge – experience using REST APIs for automation and integration tasks.
  3. Workflow & Process Design – designing and maintaining complex Jira workflows, SLAs, queues, and forms.
  4. Code Development – comfortable with coding/scripting in JavaScript, Python, or Groovy to extend Atlassian functionalities.


Methodology & Domain Knowledge

  1. ITSM/ITIL Understanding – good knowledge of incident, change, and problem management processes.
  2. Agile/DevOps Experience – exposure to Agile frameworks, DevOps practices, and release/change processes.


Soft Skills & Work Style

  1. Strong Communication Skills – excellent spoken and written English to interact with stakeholders.
  2. Independent Worker – ability to work with minimal supervision and drive solutions.
  3. Client-Facing Experience – confidence in presenting solutions, troubleshooting issues, and leading discussions.


**Strong experience in ITSM/ITIL processes and setting up and configuring REST API integrations**

  • Redis Administrator

    2 weeks ago

    Bikaner, India Nomiso Full time

    Redis and Kafka Database AdministratorExperience Level: SeniorAbout Company: Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management. Our mission is to Empower and Enhance the lives of our customers, through efficient solutions for...

  • Hiring: Senior Bookkeeper

    2 weeks ago

    Bikaner, India RRA Group Full time

    Employment Type: Full-Time, Remote Industry: Logistics and Transportation📌 READ BEFORE APPLYINGMinimum 5 years of bookkeeping/accounting experience with Canadian companies (non-negotiable).QuickBooks Online expertise is mandatory.Hands-on experience in the trucking/transportation sector (fuel tax, driver payroll, fleet expenses, permits, etc.) is strongly...

  • Senior servicenow technical consultant

    4 days ago

    Bikaner, India MyRemoteTeam Inc Full time

    About UsMy Remote Team, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent. We empower businesses by providing world-class software engineers, operations support, and infrastructure to help them grow faster and better.Senior Service Now Technical ConsultantWork Location : Fully Remote (Candidate needs to pick...

  • Business Development Manager

    5 days ago

    Bikaner, India Softglare Full time

    We are seeking an accomplished and results-driven Business Development Manager with a proven track record in driving organizational growth, managing client relationships, and leading strategic initiatives. The ideal candidate will bring deep experience in IT staffing, consulting, or service-based industries and possess strong business acumen, negotiation...

  • Executive Assistant

    2 weeks ago

    Bikaner Division, India CRETECORE SOLUTIONS Full time

    Job Summary We are looking for a proactive, organized, and detail‑oriented Executive Assistant to support our senior leadership team. The ideal candidate will manage schedules, communication, travel, and other administrative tasks to help ensure smooth day‑to‑day operations. As the Executive Assistant, you’ll act as a trusted partner to the...

  • Solution Architect Specialist

    5 days ago

    Bikaner, India BT Group Full time

    Why this job matters:This is an exciting opportunity to join a global team at the forefront of technology, playing a pivotal role in delivering exceptional outcomes for our customers and for BT International. As a senior leader in solution architecture, you will be central to designing and delivering innovative, high-impact solutions for global...