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Relationship Executive

4 weeks ago

Salem, Tamil Nadu, India PharmaACE Full time

PharmaACE is a growing Global Healthcare Consulting Firm headquartered in Princeton, New Jersey. Our expert teams of Business Analysts, based across the US, Canada, Europe, and India, provide Analytics and Business Solutions using our worldwide delivery models for a wide range of clients. Our clients include established, multinational BioPharma leaders, innovators, and entrepreneurial firms on the cutting-edge of science. We have deep expertise in Forecasting, Business Analytics, Competitive Intelligence, Sales Analytics, and the Analytics Centre of Excellence Model. Our wealth of therapeutic area experience cuts across Oncology, Immuno-science, CNS, CV-Met, and Rare Diseases. We support our clients' needs in Primary Care, Specialty Care, and Hospital business units. We have managed Biologics, Branded Pharmaceuticals, Generics, APIs, Diagnostics, and Packaging & Delivery Systems portfolios.

Relationship Executive

As a Relationship Executive, you'll go beyond supporting leadership internally. You'll play a key role in enabling visibility, coordination, and accountability across client engagements. This is not an inward-looking operations role but externally focused, bridging internal delivery excellence with client-facing clarity.

You'll work closely with Account Leads and functional teams to maintain reporting hygiene, track compliance, support capacity planning, and monitor account health. This role is ideal for someone who thrives on operational order, clear communication, and ensuring things run seamlessly across stakeholders.

Responsibilities

  • Account Health & Visibility: Track key metrics, risks, and progress across active engagements, ensuring stakeholders are aligned and informed.
  • MIS: Maintain dashboards and trackers that enable real-time operational transparency for both internal leadership and client stakeholders.
  • Compliance Coordination: Monitor and track mandatory compliance deliverables and audit trails, ensuring timely completion and documentation.
  • Capacity Tracking: Support account teams by reviewing allocation vs. availability across projects and surfacing potential resource gaps.
  • Client-Linked Operations: Coordinate with Account Leads to support client reporting cadences, meeting prep, and structured follow-ups.
  • Cross-Functional Collaboration: Be the point of contact between delivery teams, operations, and leadership for account-level updates and escalations.
  • Schedule Management: Organize complex calendars across global time zones; prioritize and coordinate meetings with internal and external stakeholders.
  • Meeting Support: Prepare agendas, take notes, follow up on action items, and ensure smooth execution.
  • Communication & Correspondence: Draft and manage executive-level communications; liaise with clients, partners, and internal teams with professionalism.
  • Documentation & Presentations: Assist in preparing reports, decks, and documentation for leadership and client meetings.
  • Confidential Support: Manage sensitive information with absolute discretion and sound judgment.

Qualifications

  • 4+ years of experience in client coordination, service delivery, or operations — ideally in consulting, banking, or hospitality environments.
  • Experience coordinating across global time zones or supporting international leadership teams.
  • Exceptional written and verbal communication skills, with a strong executive presence.
  • Highly organized, with strong time-management skills and the ability to manage multiple high-priority tasks simultaneously.
  • Technically proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and collaboration tools such as Teams, Zoho.
  • Proven ability to build trust, influence stakeholders, and maintain professional relationships across organizational levels.
  • Proactive, resourceful, and capable of working independently with minimal supervision.
  • Demonstrated discretion and sound judgment in handling confidential and sensitive information