Reservations Executive

Role Summary

We are seeking a dynamic and customer-focused Reservation Sales Executive to manage guest reservations and drive sales conversions. This role requires excellent communication, sales skills, and the ability to deliver seamless guest experiences.

Key Responsibilities

• Manage room reservations, group bookings, and event inquiries via phone, email & OTAs.
• Provide accurate information on availability, pricing, packages, and promotions.
• Convert inquiries into confirmed bookings by upselling and promoting hotel services.
• Coordinate with operations teams (Front Office, Housekeeping, F&B) for guest requirements.
• Maintain updated records of reservations, guest preferences & reports.
• Build and maintain strong relationships with corporates, travel agents & repeat guests.
• Handle cancellations, modifications, and special requests efficiently.
• Monitor OTA bookings, guest reviews, and ensure timely responses.

Requirements

• Bachelor's degree in Hotel Management, Hospitality, or related field.
• Prior experience in reservations, sales, or guest relations in the hospitality industry.
• Strong communication skills (English, Hindi, Bengali preferred).
• Familiarity with hotel PMS and OTA platforms.
• Sales-driven, customer-oriented, and detail-focused.
• Ability to multitask and work in a fast-paced environment.