Manager - HR Operations

3 weeks ago


Chennai, Tamil Nadu, India Freshworks Full time
Job Description

This role is focused heavily on ensuring the HR functions are fully compliant with respect to all statutory and employment law requirements. Also, to manage the operations of centralized HR shared services by ensuring efficient service delivery, process improvement, and compliance with established service level agreements (SLAs) while maintaining high customer satisfaction levels within the organization

Responsibilities

  • End to end responsibility for company's HR compliance in all locations within India as per regulations

  • Periodical review of applicability of various Labour and Employment Laws/rules and frame policy/ guidelines to comply

  • Manage timely remittance of ESI, PF, LWF or any other statutory dues. 

  • Partner closely with consultants and internal and external stakeholders in timely management of these compliances

  • Lead the compliance Audit conducted by internal and external Auditors and ensure closure of observations and maintain practices consistently

  • Lead the closure of findings in the event of inspections by various Statutory Authorities

  • Manage and maintain record for Challans, Returns, Registers, Display of Notices, License and Registration on a regular basis

  • Manage all compliances as per guidelines of the Contract Labor Act and maintain as appropriate

  • Proactively engage with relevant internal stakeholders(e.g. Legal, Finance, Total Rewards and Benefits etc) and drive initiatives to closures

  • Submit Annual/Half- Yearly/ Quarterly Returns under various Laws across India

  • Lead all statutory related vendor management efforts and liaise with them to ensure periodic review and compliance

  • Support in handling all Statutory related queries through internal tools.

  • Provide support during internal and external audits related to labour laws and compliance.

  • Advanced level experience in ERP like Workday, PeopleSoft, LMS and time & attendance management tools

  • Managing complex queries/ escalations amicably, empathetic towards situations and yet resolve the issues objectively. Always striving to elevate the employee experience.

  • Establish KPIs and adhere to performances by continuous improvement.

  • Experience in HRMS systems handling various modules like Recruitment/ ATS, onboarding, payroll, compensation and benefits, Performance management, etc.

Qualifications
  • MBA Degree preferable in HR specialization

  • An ideal candidate would be a HR professional with 9 or 10+ years of hands on relevant experience and strong exposure to Statutory compliances and Labour Laws working in a corporate environment

Additional Information

Skills

  • Attention to details and an enthusiastic team player

  • Good communication skills with the ability to influence

  • Ability to multi-task under pressure and work independently with minimal supervision

  • Needs to maintain confidentiality and high ethical standards

  • Self driven and motivated

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.


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