CRM Delivery Manager

4 weeks ago

Bengaluru, Karnataka, India Koch Global Services Full time

Your Job

The CRM Delivery Manager will be a part of a global team creating innovative solutions as well as improving existing solutions for Koch Industries. Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Global Solutions India (KGSI) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KGSI rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground floor and will play a critical part in helping build out the Koch Global Solutions India (KGSI) over the next several years. Working closely with global business partners, would provide significant global exposure to the employees.

Our Team

The CRM Delivery Manager will be responsible for providing thought leadership to create CRM/SF capabilities for KGS and the Koch entities. This role will measure outcomes and direct the applicable action. He/she will be responsible for CRM/SF solutions delivered from the KGSI and will manage CRM/SF resources located in the KGSI. He/she will be responsible for the performance and development of talent in the CRM/SF space. He/she will work closely with their global business partners on enterprise-wide delivery. He/she would be accountable to build up right capabilities (Right people in right role) by focusing more on additive skills specially in solutioning & Architecture and helping people to self-actualize by creating right opportunities to maximize the business outcome by applying division of labor by comparative advantage. Continuous focus on knowledge sharing, common frameworks, reusable components, and experimentations.

What You Will Do


•Be trusted partner and work together to deliver value from KGSI


•Understand the business Roadmap and vision. Get the team aligned with business priorities and goals


•Lead the CRM/SF solutions and ensure that development is executed according to the design documents and principles


•Manage the team and represent a point of escalation for the team


•Plan and track the work schedule and resource utilization along with the delivery estimates.


•Provide the technical thought leadership in various aspects of technical delivery.


•Work in collaboration with our business partners and teams.


•Highlight any delays / issues and work on mitigation plan.


•Ensure daily standups happen and project trackers are updated.


•Participate in team selection, hiring and coaching


•Focus on building high performing team


•Interact with the relevant stakeholders

Who You Are (Basic Qualifications)


•Bachelor's/master's degree in computer science/information technology with more than 12+ years of leading and driving transformation and creating better business outcomes


•Good experience of leading and managing CRM/SF capability along with driving technology thought leadership & transformation.


•Good exposure of CRM/SF solutions & Architecture


•Valuable experience of defining & executing appropriate strategies, operating & delivery models


•Good experience of developing people and managing their performance & aspirations to maximize the business outcome by applying division of labour by comparative advantage.


•Strong customer focus, communication, collaboration and problem-solving skills.


•Capable to own the delivery and get the outcome delivered.


•Should possess understanding of CI/CD and DevOps


•Excellent verbal and written communication

What Will Put You Ahead


•Good understanding of manufacturing domain


•Exposure to Scrum Master and Project Management metrics

Who We Are

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

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