Senior Team Lead

2 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time

About the Role: The Senior Team Leader will supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines.

Responsibilities:

  • Supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines.
  • Monitor daily work allocation, productivity, and quality metrics.
  • Act as a point of escalation for complex or high-value chargeback cases.
  • Ensure compliance with client SLAs, internal controls, and regulatory guidelines.
  • Provide regular coaching, feedback, and performance reviews for team members.
  • Prepare and deliver operational reports, trend analysis, and process improvements.
  • Liaise with the Australian client for daily updates, issue resolution, and process alignment.
  • Drive process improvement initiatives to increase efficiency and reduce errors.
  • Conduct regular team huddles, skip-level meetings, and knowledge refreshers.
  • Handle staffing, leave planning, and shift rosters in coordination with workforce teams.

Qualifications:

  • Graduate in any discipline; finance or commerce background preferred.
  • 5–7 years of total experience with at least 3 years in a team-leading role handling chargebacks, disputes, or transaction processing.
  • Strong knowledge of Visa, Mastercard, and EFTPOS dispute rules.
  • Hands-on experience in Australian banking processes is highly preferred.
  • Excellent communication and stakeholder management skills.

Required Skills:

  • Strong understanding of chargeback regulations.
  • Excellent people management skills.
  • Prior exposure to banking or financial services processes.

Preferred Skills:

  • Experience in Australian banking processes.

  • Senior Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

    We are seeking an accomplished professional to oversee our GPay Revisit Process Operations as a Senior Team Lead.Key Responsibilities:Lead and manage a team of 150+ associates in the GPay Revisit Process.Foster operational excellence, ensure process compliance, and deliver performance metrics.Mentor and motivate team leaders to achieve business...

  • Senior Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 5,00,000 - ₹ 8,00,000

    Senior Team Lead - GPay OperationsWe are seeking a highly experienced and skilled professional to lead our GPay Revisit Process Operations. This is an excellent opportunity for someone who wants to drive operational excellence, ensure process compliance, and deliver performance metrics in a fast-paced environment.This role involves leading and managing a...

  • Senior Team Lead

    3 weeks ago

    Chennai, Tamil Nadu, India HCLTech Full time

    About the Role: The Senior Team Leader will supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines.Responsibilities:- Supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and...

  • Senior Team Lead

    4 weeks ago

    Chennai, Tamil Nadu, India HCLTech Full time

    About the Role : The Senior Team Leader will supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines. Responsibilities : Supervise and lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard...

  • Team Lead

    6 days ago

    Chennai, Tamil Nadu, India Movate Full time

    Hi All,We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur.Role: Team Lead - International (Voice)Experience: 5+ YearsLocation: Ambit IT Park, AmbatturShifts: Flexible to work Night ShiftsNotice Period: 15 days or ImmediateKey Requirements:-Graduation is mandatory-Strong...

  • Senior Engineering Team Lead

    1 week ago

    Chennai, Tamil Nadu, India beBeeEngineering Full time US$ 12,00,000 - US$ 15,00,000

    Job Title: Senior Engineering Team LeadWe are seeking a seasoned Senior Engineering Team Lead to drive strategic recruitment initiatives in the US market. This role demands exceptional leadership, technical expertise, and outstanding communication skills.The ideal candidate will have hands-on experience in end-to-end US IT recruitment, along with strong team...

  • Team lead

    4 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Hi All,We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur.???? Role: Team Lead - International (Voice)???? Experience: 5+ Years???? Location: Ambit IT Park, Ambattur???? Shifts: Flexible to work Night Shifts???? Notice Period: 15 days or Immediate???? Key Requirements:-Graduation...

  • Team Lead

    3 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Hi All, We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur. Role: Team Lead - International (Voice) Experience: 5+ Years Location: Ambit IT Park, Ambattur Shifts: Flexible to work Night Shifts Notice Period: 15 days or Immediate Key Requirements: -Graduation is...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Hi All,We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur. Role: Team Lead - International (Voice) Experience: 5+ Years Location: Ambit IT Park, Ambattur Shifts: Flexible to work Night Shifts Notice Period: 15 days or Immediate Key Requirements:-Graduation is mandatory-Strong...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Hi All, We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur. Role: Team Lead - International (Voice) Experience: 5+ Years Location: Ambit IT Park, Ambattur Shifts: Flexible to work Night Shifts Notice Period: 15 days or Immediate Key Requirements: -Graduation...