Technical Support Engineer

2 weeks ago

Madurai, India Aurolab Full time

Key Responsibilities: • Provide Support: Offer day-to-day support to clients, troubleshooting issues related to Microsoft Business Central ERP including modules like Sales, Purchasing, Warehouse, Manufacturing and Finance and other application maintenance • Issue Resolution: Resolve system errors, data discrepancies, and user inquiries promptly and effectively. Track and document support issues and resolutions. • System Maintenance: Perform routine system maintenance tasks such as applying updates, patches, and ensuring smooth system performance. • User Assistance: Assist users with navigating the system, answering questions, and providing guidance on best practices. • Root Cause Analysis: Investigate and resolve root causes of recurring issues and suggest improvements. • Collaboration: Work with internal technical teams or third-party vendors to resolve more complex issues or implement system improvements. • Testing & Debugging: Conduct basic system testing and help identify issues during updates, upgrades, or integrations. • User Training: Provide on-demand training to users on new features or processes and ensure clients are using Business Central optimally. • Documentation: Maintain detailed documentation of support cases, solutions, and configurations. Qualifications: • Bachelor’s degree in Information Technology, or a related domain • 0–1 years of experience in application support, IT support, or sales operations • Solid understanding of Business Central core modules (e.g., Sales, Inventory, Manufacturing). • Familiarity with system upgrades, patching, and release management. • Strong analytical and problem-solving skills. • Excellent communication and coordination skills. • Ability to work independently and handle multiple support tickets simultaneously. Key Skills: • Experience in implementing or supporting business process automation. • Familiarity with MS SQL or database management. • Previous experience in a support role within a professional services firm is preferred. Languages Known: • English & Tamil Soft Skills: • Strong problem-solving • Excellent communication and interpersonal skills • Capable of handling user queries with understanding and patience • Adaptability to changing systems and business needs • Effective time management and multitasking abilities • Collaboration across cross-functional teams

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