Front office manager

4 weeks ago

Hyderabad, Telangana, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions is dedicated to connecting individuals with suitable job opportunities in various industries. With a small yet dynamic team of 2-10 employees, the company operates from its headquarters in Hyderabad. Learn more about us at our website. Our mission is to facilitate employment solutions with precision and dedication.

Job Overview

We are seeking a seasoned Front Office Manager for a full-time position at a prestigious hotel in Hyderabad. This mid-level role demands a blend of managerial skills and customer service expertise, expecting candidates to have between 4 to 6 years of professional experience in the hotel industry. The Front Office Manager will be pivotal in managing front desk operations and enhancing guest satisfaction.

Qualifications and Skills

  • Proficiency in customer relationship management to enhance guest interaction and improve service quality. (Mandatory skill)
  • Expertise in guest service management for ensuring exceptional guest experiences from check-in to check-out. (Mandatory skill)
  • Competence in hotel property management systems for efficient handling of hotel operations. (Mandatory skill)
  • In-depth knowledge of Opera PMS to streamline front office operations effectively.
  • Ability in revenue management to optimize room rates and bolster hotel income.
  • Experience with staff scheduling software to ensure adequate front desk staffing levels.
  • Crisis management skills for quick and effective resolution of unforeseen situations.
  • Multilingual communication abilities to cater to a diverse clientele with cultural sensitivity.

Roles and Responsibilities

  • Oversee and manage the daily operations of the hotel's front desk, ensuring efficiency and courtesy.
  • Develop and maintain positive relationships with guests to encourage repeat business.
  • Coordinate with other departments to ensure smooth hotel operations and resolve any guest issues promptly.
  • Analyze performance data to identify growth opportunities and report to hotel management.
  • Ensure front office staff are well-trained, motivated, and perform their duties in compliance with hotel policies.
  • Implement and monitor quality control measures to maintain high service standards.
  • Manage the front desk budget and maintain financial records accurately.
  • Address and resolve any guest complaints or concerns with professionalism and efficiency.

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