Hotel Front office manager

3 weeks ago

Hyderabad, Telangana, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions is dedicated to helping individuals find the right job. Our mission is to connect talented professionals with companies that align with their skills and career goals. With a focus on personalized recruiting services, Gamut HR Solutions has built a reputation for excellence in the industry. Learn more about us at http://gamuthrsolutions.com/.

Job Overview

We are seeking a highly organized and customer-focused Hotel Front Office Manager to join our team at Gamut HR Solutions. As a Front Office Manager, you will be responsible for overseeing the day-to-day operations of the hotel's front desk, ensuring exceptional customer service, and managing a team of front office staff. This is a mid-level position that requires 4 to 6 years of experience in hotel front office management. The role is based in Hyderabad, Telangana, India and is offered as a full-time position with Gamut HR Solutions, a company with 2-10 employees.

Qualifications and Skills

  • 4 to 6 years of experience in hotel front office management
  • Strong leadership and supervisory skills
  • Excellent communication and interpersonal skills
  • Proven track record of delivering exceptional customer service
  • Ability to handle and resolve guest issues in a professional manner
  • Proficient in hotel property management systems (PMS) and MS Office
  • Attention to detail and strong organizational skills
  • Ability to work under pressure and meet tight deadlines
  • Flexibility to work shifts, including weekends and holidays
  • Bachelor's degree in hospitality management or a related field (preferred)

Roles and Responsibilities

  • Oversee the daily operations of the hotel front desk, ensuring smooth and efficient check-in and check-out processes
  • Manage and supervise a team of front office staff, providing guidance and support as needed
  • Ensure exceptional customer service by resolving guest issues and complaints in a timely and professional manner
  • Create and maintain a positive and welcoming atmosphere for guests
  • Train new front office staff on hotel policies, procedures, and customer service standards
  • Develop and implement strategies to optimize front office operations and improve guest satisfaction
  • Coordinate with other departments to ensure seamless communication and collaboration
  • Monitor and maintain financial records, including cash handling and billing processes
  • Stay updated with industry trends and best practices in hotel front office management
  • Perform any other duties as assigned by the management

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