Client Engagement Associate – Research

3 weeks ago

Madurai, Tamil Nadu, India Nextyn Full time

About Nextyn

Nextyn is a fast-growing research and consulting company, helping clients across industries with actionable insights, expert connections, and data-driven strategies. We work with global businesses to solve complex problems through primary and secondary research, expert consultations, and tailored solutions.

Role Overview

We are looking for a motivated and client-focused Client Engagement Associate to join our Research & Consulting team. This role involves managing inbound client inquiries, understanding their requirements, positioning Nextyn's services effectively, and converting prospects into long-term relationships. You will act as the first touchpoint for clients, ensuring they experience value from the very beginning of their engagement with us.

Key Responsibilities

  • Serve as the primary point of contact for inbound leads via calls, emails, and website inquiries.
  • Understand client requirements and communicate how Nextyn's research and consulting solutions can address them.
  • Qualify leads, prepare customized proposals, and follow up to drive conversions.
  • Collaborate with the Research & Consulting team to design solutions aligned with client needs.
  • Maintain accurate client records and sales pipeline updates in CRM tools.
  • Build and nurture relationships with clients to foster repeat business and long-term engagement.
  • Partner with the marketing team to provide feedback on lead quality and campaign effectiveness.
  • Consistently meet or exceed monthly and quarterly targets.

Requirements

  • Bachelor's degree in Business, Marketing, Economics, or related field.
  • 1–3 years of experience in client engagement, business development, or inbound sales (preferably in research, consulting, or professional services).
  • Strong communication, presentation, and interpersonal skills.
  • A consultative and solutions-oriented mindset.
  • Ability to manage multiple conversations and prioritize effectively.
  • Familiarity with CRM software (HubSpot, Salesforce, or similar) and MS Office tools.
  • Self-driven, adaptable, and eager to grow in a fast-paced environment.

What We Offer

  • Opportunity to work with global clients across diverse industries.
  • A growth-oriented, entrepreneurial environment with clear career progression.
  • Competitive compensation with performance-based incentives.
  • A collaborative and supportive team culture.

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