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Assistant Manager

1 month ago

New Delhi, India Aimlay Full time

Company Description

AIMLAY is a global educational and writing service platform for working professionals. They offer a wide range of courses from grade tenth to Ph.D. level, with a focus on higher education and assistance for Ph.D. holders. AIMLAY has strong connections with universities across India and aims to provide accessible education for all working professionals.


Role Description

This is a full-time on-site role for an Customer Service Management - Sales Support at Aimlay located in New Delhi. The Customer Service Manager will be responsible for tasks related to sales support, customer service, and sales operations to ensure the smooth function and will be responsible to handle customer queries and grievances. CSM role ensures in Client servicing handling client escalations responsible to handle pending payment collection and upselling.

Must have experience in Team Handling and Voice Pocess


Qualifications

  • Analytical Skills, Sales, and Sales Operations skills
  • Customer Service and Communication skills
  • Strong problem-solving abilities
  • Ability to solve the customer issues.
  • Experience in a similar role in the education sector is a plus


This role is 6 days working onsite office located in Rohini.