Desktop Support Team Lead

6 days ago

Hyderabad, India VXI Global Solutions Full time

Job Title: IT Desktop Support – Team Lead Experience : 7+ Years Location : Hyderabad Job Type : Full-time / Permanent Reporting To : IT Manager / Infrastructure Head Job Summary: We are looking for a highly skilled and experienced IT Desktop Support Team Lead to oversee day-to-day operations of the desktop support team. The ideal candidate will possess deep technical expertise, leadership qualities, and a passion for delivering excellent user support and infrastructure stability across the organization. Key Responsibilities: Lead and mentor a team of desktop support engineers. Manage and prioritize daily support tickets and ensure SLA adherence. Provide L1 and L2 technical support for desktops, laptops, printers, mobile devices, and video conferencing systems. Escalate unresolved issues to L3 teams or external vendors when necessary. Oversee user account management in Active Directory, Exchange, O365, etc. Coordinate new user onboarding/offboarding processes (hardware/software provisioning). Ensure timely patching, antivirus updates, and compliance with security policies. Maintain hardware/software inventory and lifecycle management. Document SOPs, troubleshooting guides, and incident reports. Drive continuous improvement through trend analysis and root cause investigations. Coordinate IT support for internal events, office relocations, and business continuity activities. Conduct regular team meetings, training, and performance reviews. Technical Skills: Strong hands-on experience in Windows 10/11, macOS, and MS Office 365. Knowledge of Active Directory, DNS, DHCP, SCCM/Intune, MDM solutions. Experience with ticketing systems like ServiceNow, JIRA, or Zendesk. Basic understanding of networking concepts (LAN, WAN, VPN, TCP/IP). Exposure to ITIL framework and service desk metrics/KPIs. Scripting knowledge (PowerShell or similar) is a plus. Leadership & Soft Skills: Excellent communication, interpersonal, and customer service skills. Proven experience in team management or mentoring roles. Ability to multitask, prioritize, and work under pressure. Analytical mindset with a proactive problem-solving approach. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Certifications like ITIL, MCP, CompTIA A+/N+, or MCSA preferred.

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    Job Title: IT Desktop Support – Team LeadExperience: 7+ YearsLocation: HyderabadJob Type: Full-time / PermanentReporting To: IT Manager / Infrastructure HeadJob Summary:We are looking for a highly skilled and experienced IT Desktop Support Team Lead to oversee day-to-day operations of the desktop support team. The ideal candidate will possess deep...

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