Quality Analyst

3 weeks ago

Pune, Maharashtra, India Selections HR Services Private Limited Full time

Job Title: Quality Analyst – US Mortgage Underwriting Process

Location: Pune, Hinjewadi

Experience: 4 to 8 Years (Minimum 2 years as a QA in US Mortgage domain)

Industry: BPO / Financial Services

Process: US Mortgage Underwriting

Role Overview:

We are seeking a detail-oriented and experienced Quality Analyst to oversee and enhance quality in the US mortgage underwriting process. The ideal candidate will have a deep understanding of mortgage lifecycle, credit risk, income assessment, and appraisal analysis, with a strong focus on ensuring accuracy, compliance, and operational excellence through structured audits.

Key Responsibilities:

  • Perform quality audits on mortgage underwriting files to ensure adherence to client and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.)
  • Validate credit, income, assets, liabilities, and collateral documentation for completeness and accuracy
  • Track and analyze error trends, identify root causes, and recommend corrective actions
  • Collaborate with underwriters, processors, and leadership teams to ensure high-quality delivery
  • Drive calibration sessions with operations and client-side QA teams
  • Prepare audit reports, dashboards, and performance summaries
  • Support training teams with insights to improve quality and reduce defects
  • Ensure compliance with US mortgage regulations and internal policies

Required Skills & Qualifications:

  • Graduate in any discipline (Commerce/Finance preferred)
  • 4 to 8 years of overall BPO experience with at least 2 years as a QA in US Mortgage Underwriting
  • Strong knowledge of underwriting standards (FHA, VA, Fannie Mae, Freddie Mac)
  • Familiarity with mortgage documents – 1003, 1008, credit report, W2s, pay stubs, tax returns, appraisal, title, etc.
  • Proficient in MS Excel, audit tools, and reporting
  • Excellent written and verbal communication skills
  • Strong attention to detail, analytical thinking, and problem-solving ability
  • Exposure to compliance and risk assessment in mortgage domain

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