Quality Analyst

4 weeks ago

Pune, Maharashtra, India Selections HR Services Private Limited Full time

Job Title: Quality Analyst – AML/KYC Process

Location: Pune, Hinjewadi (Work from Office)

Experience: 4 to 8 Years (Minimum 2 years of documented Quality experience)

Industry: BPO / Financial Services

Process: Anti-Money Laundering (AML) / Know Your Customer (KYC)

Role Overview:

We are looking for a meticulous and experienced Quality Analyst to support our AML/KYC operations team. The ideal candidate will have hands-on experience in quality assurance within the BFSI domain, specifically in compliance-related processes. This role will be responsible for ensuring process adherence, driving error reduction, and supporting process improvements through audits and feedback mechanisms.

Key Responsibilities:

  • Conduct regular audits of AML/KYC cases to ensure compliance with regulatory and internal standards
  • Identify process gaps and provide constructive feedback to enhance accuracy and efficiency
  • Monitor and report on quality metrics, trends, and key performance indicators (KPIs)
  • Collaborate with the operations and training teams to conduct RCA (Root Cause Analysis) and ensure CAPA (Corrective and Preventive Action) implementation
  • Participate in calibration sessions with internal teams and client-side quality stakeholders
  • Assist in updating quality control checklists and SOPs as per evolving guidelines
  • Support new hire training and refresher training sessions related to compliance quality standards
  • Stay updated on the latest AML/KYC regulations, global compliance practices, and quality frameworks

Required Skills & Qualifications:

  • Graduate in any discipline (Commerce/Finance preferred)
  • 4–8 years of total experience in a BPO or financial services environment
  • Minimum 2 years of on-paper experience as a Quality Analyst in an AML/KYC process
  • Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
  • Proficient in quality audit tools, MS Excel, and report generation
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and documentation skills
  • Ability to work in a fast-paced, deadline-driven environment

Work Conditions:

  • Location: Pune (Candidates should be open to working from the office)
  • Shifts: As per business requirements (may include rotational shifts)
  • Working Days: 5 days a week

  • Quality Analyst

    4 weeks ago

    Pune, Maharashtra, India Selections HR Services Private Limited Full time

    Job Title: Quality Analyst – US Mortgage Underwriting Process Location: Pune, Hinjewadi Experience: 4 to 8 Years (Minimum 2 years as a QA in US Mortgage domain) Industry: BPO / Financial Services Process: US Mortgage UnderwritingRole Overview:We are seeking a detail-oriented and experienced Quality Analyst to oversee and enhance quality in the US mortgage...

  • Quality Analyst

    4 weeks ago

    Pune, Maharashtra, India Selections HR Services Private Limited Full time

    Job Title: Quality Analyst – US Mortgage Underwriting Process Location: Pune, Hinjewadi Experience: 4 to 8 Years (Minimum 2 years as a QA in US Mortgage domain) Industry: BPO / Financial Services Process: US Mortgage Underwriting Role Overview: We are seeking a detail-oriented and experienced Quality Analyst to oversee and enhance quality in the...

  • Quality Intermediate Analyst

    1 day ago

    Pune, Maharashtra, India Citi Full time US$ 90,000 - US$ 1,20,000 per year

    The Quality Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Data Analyst

    5 days ago

    Pune, Maharashtra, India beBee Careers Full time US$ 10,000 - US$ 15,000

    Data Analyst - Quality Assurance SpecialistJob Description:We are seeking a detail-oriented and organized Data Analyst to join our team as a Quality Assurance Specialist. As a key member of our data product team, you will be responsible for manually reviewing large datasets of raw financial transaction spend data and helping us transform it into accurate...

  • Quality Specialist

    4 weeks ago

    Pune, Maharashtra, India FPL Technologies Full time

    Job Description : Quality AnalystOpportunity:Join our dynamic team as a Quality Analyst and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.Primary Responsibilities The Quality Analyst will be responsible for completing quality checks of the calls taken by In-House frontline associates...

  • It Quality Intmd Analyst

    3 days ago

    Pune, Maharashtra, India Citigroup Full time

    The IT Quality Intmd Analyst is a developing professional role Deals with most problems independently and has some latitude to solve complex problems Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Officer- IT Quality Analyst

    2 days ago

    Pune, Maharashtra, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The IT Quality Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • It Quality Intmd Analyst

    4 weeks ago

    Pune, Maharashtra, India Citigroup Full time

    The IT Quality Intmd Analyst is a developing professional role Deals with most problems independently and has some latitude to solve complex problems Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Data Quality Analyst

    3 weeks ago

    Pune, Maharashtra, India AALUCKS Talent Full time

    Position: Data Quality Analyst Department : Information : : 4 to 8 YearsNumber of Positions : 1Location : Pune.Skillset : ETL testing, SQL, Python automation, Excellent English communication skills. Job Description : Responsibilities : - Execute a data quality testing framework to validate data at various stages of the processing lifecycle. - Hands-on with...

  • Senior Quality Assurance Analyst

    3 weeks ago

    Pune, Maharashtra, India OptByte Software Solutions Full time

    About Us: OptByte is a fast-growing (industry/domain) company dedicated to delivering high-quality products and exceptional user experiences. We are looking for a skilled and detail-oriented Senior QA Analyst to join our team and ensure our solutions meet the highest standards. Key Responsibilities: Lead QA planning, strategy, and execution for product...