Customer Service Specialist

4 weeks ago

Mumbai, Maharashtra, India Ratna Nidhi Charitable Trust Full time

About Us

Ratna Nidhi Charitable Trust has been a bastion of compassion and relentless dedication for over half a century. Founded by the visionary Mr. Mahendra Mehta in 1967, our journey has left profound impacts across health, education, and beyond.

Our Story

  • Education : A monumental 1.30 million books donated through 'Mission Million Books', over 1500 mini-libraries and wisdom trees in Maharashtra, and two exclusive libraries in Palanpur and Mumbai housing 50,000 books. Scholarships awarded to 556 deserving minds.
  • Hunger Alleviation : 2 million meals crafted since the pandemic's onset and a remarkable 2.69 crore meals provided through our 'Food for Education' initiative.
  • Vision : Half a million young eyes screened, with 50,000 blessed with EssilorLuxottica spectacles.
  • Empowerment : A staggering 2,80,038 prosthetics manufactured distributed, rejuvenating hope across India.

Our Influence is far-reaching, from the serene heights of the Himalayas to the bustling streets of Bangalore, and from Nagaland's cultural heartland to Gujarat's industrious terrains. We harness cutting-edge technology, running a virtually paperless operation. Our ethos marries technology with philanthropy, making communication the cornerstone to bridge gaps and champion monumental change.

Our Legacy is enriched by esteemed alliances: Google.org, World Bank, EssilorLuxottica Foundation, and IIT Mumbai. But our narrative isn't solely numerical; it's about the myriad lives touched, the dreams nurtured, and futures shaped.
Ratnanidhi Trust: Empowering Communities, Inspiring Change

Position: Customer Service Specialist

About the Role

We are looking for a passionate and skilled Customer Service Specialist to join our team. As a Customer Service Specialist at Ratnanidhi Trust, you will be an ambassador of change, a beacon of hope, and a vital link between us and the hearts we touch.

Your Key Responsibilities

  • Direct Donor Engagement : You will be the primary point of contact for our retail donors. Your role involves communicating with them across multiple channels, ensuring they feel connected, valued, and informed about the impact of their generosity.
  • Managing Donations : A critical aspect of your role will be to manage the logistics of receiving donations. You'll coordinate the courier requirements, making sure that the process of sending items to us is seamless for our donors.
  • Storytelling and Communication : Share the inspiring stories of change and development with our donors. Your words will paint the picture of the lives transformed through their support.

What We're Looking For

  • Passionate Communicator : Your ability to engage with donors through empathetic and effective communication is key.
  • Organizational Skills : Proficiency in managing logistics and coordinating multiple tasks simultaneously.
  • Adaptability and Problem-Solving : The ability to adapt to different situations and solve problems efficiently is crucial.
  • Team Player with a Heart : A genuine team player, compassionate and committed to our cause.

Why Ratnanidhi Trust?

  • Be a Part of a Greater Purpose : Every day, you will contribute to a mission that changes lives and communities.
  • Professional Growth : This role offers a unique opportunity to develop your career in a supportive and inspiring environment.
  • Connect with the World : Engage with our global network of partners and influencers in the field of philanthropy and social change.
  • A Culture of Compassion : Experience a professional yet humane work culture that values every individual's contribution.

Apply Now

Please send your resume and a personalized cover letter to (insert email address) . We are eager to hear how you can contribute to our mission at Ratnanidhi Trust.

Salary Range : Commensurate based on Experience and Skills & Talent & Perserverence.

Ratnanidhi Trust is an equal opportunity employer . We value diversity and are dedicated to creating an inclusive environment for all team members.

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