Supply Chain Customer Care Representative
4 weeks ago
Are you recently graduated with a bachelor's degree in Business Administration or Supply Chain Management?
Are you eager to process the customer orders in the ERP system, provide updates on delivery schedules and maintain the customer satisfaction in high level?
Then, the Supply Chain Customer Care Representative role is for you
The Role
As a Supply Chain Customer Care Representative at Alumil India, you will be the primary point of contact for customers throughout the supply chain process. Your responsibility will be to ensure that our customers receive top-notch service by managing their inquiries, order processing, and providing updates on delivery schedules. You will play a critical role in maintaining customer satisfaction and loyalty while collaborating with various departments, including Sales, Logistics, and Warehousing.
Your ability to communicate effectively and resolve issues promptly will be key to ensuring a seamless experience for our clients.
Your ImpactIn this role, you will be instrumental in coordinating orders and enhancing customer relationships. Your proactive approach to solving potential problems will help maintain the efficiency of our supply chain operations and ensure that we meet the expectations of our valued customers.
Your Responsibilities:- Act as the first point of contact for customer inquiries and support related to orders and deliveries.
- Process customer orders in the ERP system and maintain accurate records.
- Provide timely updates to customers about their orders and address any issues that arise during the supply chain process.
- Collaborate closely with the Sales and Logistics teams to ensure smooth order fulfillment and timely delivery.
- Monitor and manage backorders and inventory issues, providing solutions to meet customer needs.
- Engage with the sales and finance departments to provide guidance on the required actions for the prompt loading of orders. Ensure the enhancement of customer service and the minimization of overdue shipments, thereby contributing to an increase in the company's overall shipment volume.
- Prepare customer order preferences and dispatch them in accordance with the company's credit control policies. Concurrently, monitor customer payments to facilitate the scheduling of the corresponding shipments.
- Coordinate customer shipments by soliciting carrier options, having first compiled the requisite information in accordance with established procedures and adhering to the requests of the service departments.
- Facilitate collaboration with production and warehouse teams to oversee the production and loading processes of large-scale projects by systematically capturing customer data related to project phases and entering the corresponding order group into the system.
- Collaborate with the customer to determine, based on the sales of materials, which orders are eligible for loading onto fully loaded trucks and which are not.
- Evaluate each specific customer requirement related to packaging, pricing, loading, order modifications, and new items, and in partnership with the relevant department, recommend the most suitable solution for the customer.
Requirements
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field in Logistics.
- Having prior experience in customer service or supply chain in the logistics sector will be highly considered.
- Demonstrated expertise in the Microsoft Office Suite, with a particular focus on Excel.
- Having experience with ERP systems, particularly in CRM, is essential.
- Fluent in Indian and English;
- Strong communication skills, both verbal and written.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and work efficiently under pressure.
- Proactive problem-solving skills and a customer-centric attitude.
- Proactively identifying issues and actively participating in their resolution, along with exceptional stakeholder management skills.
Benefits
- Provision of private life & health insurance
- Annual performance bonus
- Work equipment & tools
- Annual customized training plan
About us
At ALUMIL we are building excellence every day.
Alumil has more than 30 years of experience in the production of architectural aluminium systems and 3.000 employees. We are one of the most advanced companies globally owning state-of-the art production lines in our 12 factories in Europe. Alumil, is a family-owned business that also embraces all of its employees like family. Our culture's primary focus is on integrity, team spirit, initiative, loyalty and "meraki" (spirited work).
ALUMIL opposes any discrimination, unequal treatment and violation of human rights and ensures the provision of equal opportunities at work. When hiring and evaluating employees, it does not discriminate based on race, gender, religion, age, disability, sexual orientation, nationality, political beliefs or social status.
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