Senior Salesforce Business Analyst

3 weeks ago


Bengaluru, Karnataka, India Gravity Infosolutions Full time

Job Summary (50-word summary):

We are seeking a Senior Salesforce Business Analyst with 3-8+ years of experience to collaborate on ServiceMax and Field Service Lightning projects. The ideal candidate should possess strong analytical skills, business process understanding, and excellent communication abilities.

Job Description:

The Senior Salesforce Business Analyst will play a crucial role in gathering, analyzing, and documenting business requirements for ServiceMax or Field Service Lightning implementations. This involves working closely with stakeholders to identify process improvements, designing solutions, and ensuring seamless technical implementation.

Key Responsibilities:

  • Gather, Analyze, and Document Requirements : Collect, analyze, and document business requirements for ServiceMax or FSL implementations, ensuring accuracy and completeness.
  • Collaborate with Stakeholders : Work with stakeholders to identify process improvements, design solutions, and ensure effective implementation.
  • Technical Collaboration : Collaborate with technical teams to ensure well-understood and effectively implemented requirements.
  • User Training and Support : Conduct user training and support UAT for successful deployments.
  • Business Documentation : Create functional specifications, process flows, and other business documentation as needed.

Required Skills & Experience:

  • Business Analysis Experience : 4-6 years of Business Analyst experience, preferably in a Salesforce environment.
  • ServiceMax or FSL Expertise : Strong understanding of ServiceMax (SMax) or Field Service Lightning (FSL), including its features and functionalities.
  • Salesforce Experience : Experience with Salesforce Service Cloud, especially for FSL-related projects.
  • Communication and Stakeholder Management : Excellent communication and stakeholder management skills, with the ability to translate business needs into technical requirements.

This is an exciting opportunity for a seasoned Business Analyst to drive business solutions and contribute to the success of our organization.



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