Process Associate

3 weeks ago


Ahmedabad, Gujarat, India Cojective Labs Full time
Job Description
We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment.

• Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries.

• Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy.

• Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources.

• Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly.

• Coordinate with clinical teams to schedule follow-up appointments.

• Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism.

• It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy.

• Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations.

Requirements
• Bachelor's degree in any field

• At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare.

• Fluent in English, Hindi and bengali (must)

• Prior experience in a receptionist or administrative role, preferably in a healthcare setting.

• Excellent verbal and written communication skills.

• Ability to handle sensitive information with discretion and maintain a professional demeanor.

Requirements
Excellent Communication Skill both verbal and written Having professional phone Call Etiquette Problem solving Fluency in Hindi, English, Bengali
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