Director, Client Delivery

Job Description:

Position: Delivery Director

Experience: 12 - 15 Years

Employment Type: Work from Office

Location: Bangalore

Role Overview

We are seeking an experienced and dynamic Director – Delivery to lead our offshore delivery operations. As the delivery head, you will serve as the primary point of contact for client managers and executives on all delivery-related matters. You will be responsible for ensuring project excellence, client satisfaction, quality assurance, people management, operational efficiency, and revenue compliance across all client engagements.

This role requires a strategic leader who can collaborate with Program Managers, Sales, Recruitment, and other internal teams to drive delivery excellence, mitigate risks, and build organizational competence.

Key Responsibilities:

Delivery Management

· Ensure adherence to project timelines with efficient planning, monitoring, and tracking.

· Own the quality of deliverables;
drive defect-free outcomes in UAT and production.

· Guarantee 100% compliance with SDLC processes, metrics (schedule, quality, effort, cost), and best practices.

· Maintain transparency in reporting with zero deviation on stakeholder updates.

· Provide technical leadership for project execution.

People Management

· Lead and mentor offshore delivery members, project managers, and teams.

· Foster consultant care and employee well-being to ensure engagement and retention.

· Work closely with managers to ensure compliance with performance, timesheet, and organizational policies.

· Minimize attrition by proactively addressing concerns and supporting career growth.

Revenue Compliance

· Prevent revenue leakage through effective employee retention, utilization, and shadow management.

· Collaborate with Recruitment, Program Managers, and Clients to optimize resource allocation.

· Enable intra-project mobility and reduce dependency on lateral hires.

· Track revenue vs. projections with PMO and mitigate variances proactively.

Relationship Management

· Build strong relationships with client stakeholders, sponsors, and program managers.

· Ensure SLA adherence, effective SOW management, and seamless onboarding.

· Drive continuous engagement and client satisfaction through transparent communication.

· Conduct regular reviews and governance meetings with client leadership.

Strategic Programs

· Partner with Opteamix leaders to showcase capabilities and explore new opportunities, especially in Artificial Intelligence and emerging technologies.

· Lead centers of excellence and practices to build organizational capability.

· Support new initiatives and align relevant leaders to client programs.

Operations Management

· Define, refine, and manage internal processes to support client engagements.

· Collaborate with recruitment teams for clear resource requests and timely onboarding.

· Manage SOW lifecycle: initiation, rate negotiations, coordination, and approvals.

· Ensure timesheet compliance and timely client approvals.

· Conduct annual SOW reviews and drive operational efficiency through data-driven improvements.

Qualifications:

• Bachelor’s or Master’s degree in Information Technology or related field.
• 12–15 years of IT industry experience, with 3+ years in delivery leadership roles.
• Strong background in software development, testing, or business analysis.
• Proven experience managing large-scale enterprise teams and client engagements.
• Deep understanding of SDLC best practices, project metrics, and delivery excellence.
• Exposure to emerging technologies and trends, including Artificial Intelligence.
• Strong technical, project, and program management skills with large teams.
• Excellent business acumen with ability to analyze numbers and business processes.
• Outstanding leadership, communication, presentation, and client management skills.

About Us

Opteamix is an AI-powered technology services company on a mission to simplify success. We combine cutting-edge innovation with deep industry expertise to help organizations operate more intelligently, faster, and more competitively. Our service portfolio includes AI Consulting, Custom-built Generative AI Solutions, Cloud Engineering, Quality Engineering, Robotic Process Automation, DevOps, and more.

With a strong “people-first” culture, headquartered in Denver, Colorado, and a delivery center in Bengaluru, India, we act as trusted technology partners—aligning every initiative with strategic objectives to deliver real, measurable impact. (opteamix.Com)