Quality Manager

3 weeks ago

Bengaluru, Karnataka, India Marriott International Full time

JOB SUMMARY

The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE 

Education and Experience


• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR


• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals


• Coaches managers on adopting the Total Quality Management leadership style.


• Conducts monthly audit to ensure compliance with company and brand standards


• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.


• Directs property quality efforts to address critical customer requirements.


• Assists with regional and/or company-wide implementation of company best practices.


• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Managing Quality Tools


• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.


• Uses data collection methods to compile, display, track, and analyze defect trends.


• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.


• Analyzes issues and identifies trends.

Managing the Guest Experience


• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.


• Responds to and handles guest problems and complaints.


• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.


• Models service behaviors that meet or exceed guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Quality Assurance Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Smart Food Safe : Quality & Food Safety Management Software Full time

    Job descriptionJob Overview:As a Software QA, you will be responsible for ensuring the quality and reliability of our software products. Your role involves overseeing the entire software testing process, collaborating with development teams, and implementing best practices to deliver high-quality software to our users.Responsibilities:Test Strategy and...

  • Manager Quality

    3 weeks ago

    Bengaluru, Karnataka, India Magellan Aerospace Full time

    Position Deputy Manager Manager-Quality Work Location Working at Factory located in Devanahalli Airport Road Bangalore No work from home option Summary The Manager-Quality maintains ultimate responsibility for assuring that all products are defect free and compliant with Customer technical specifications Interface with Customers on all...

  • Quality Manager

    4 weeks ago

    Bengaluru, Karnataka, India Gameskraft Full time

    Job DescriptionJob SummaryWe are seeking a passionate and results-oriented Quality Manager to lead our quality assurance team in delivering exceptional customer experiences in the fast-paced online gaming industry. The ideal candidate will oversee a team of quality analysts, champion the voice of the customer (VOC), and drive process improvements through...

  • Quality Manager

    4 weeks ago

    Bengaluru, Karnataka, India Gameskraft Full time

    Job SummaryWe are seeking a passionate and results-orientedQuality Managerto lead our quality assurance team in delivering exceptional customer experiences in the fast-paced online gaming industry. The ideal candidate will oversee a team of quality analysts, champion the voice of the customer (VOC), and drive process improvements through modern quality...

  • Quality Manager

    3 weeks ago

    Bengaluru, Karnataka, India Orange Health Full time

    About Orange Health LabsOrange Health Labs is revolutionizing the diagnostic healthcare sector in India by making diagnostic testing more convenient, reliable, and faster. Founded in 2020, the company has quickly grown into one of the top-10 diagnostic brands across major metro cities like Bangalore, Delhi, Mumbai, and Hyderabad. With over 900 dedicated team...

  • Quality Manager

    3 weeks ago

    Bengaluru, Karnataka, India The Search House Full time

    As a Quality Manager in the Lithium-ion Battery Industry you will play a pivotal role in ensuring the highest standards of quality and safety in our battery manufacturing processes You will lead quality assurance initiatives oversee regulatory compliance and drive continuous improvement efforts to enhance product reliability and customer satisfaction ...

  • Quality Manager

    2 weeks ago

    Bengaluru, Karnataka, India Kennametal Full time

    About KennametalWith over 80 years as an industrial technology leader Kennametal Inc delivers productivity to customers through materials science tooling and wear-resistant solutions Customers across aerospace and defense earthworks energy general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency ...

  • Quality Manager

    3 days ago

    Bengaluru, Karnataka, India Synedyne Systems Full time

    Job Description#Urgent Requirement #Immediate JoinersSynedyne is looking for talented people to join its workforce as we embark the journey of growthIn line with our expansion, we are in search of a 'Quality Manager' who can contribute effectively with our developing team. Synedyne has been in the forefront of product development in Sensing, Control,...

  • Quality Manager

    3 days ago

    Bengaluru, Karnataka, India Synedyne Systems Full time

    Requirement JoinersSynedyne is looking for talented people to join its workforce as we embark the journey of growthIn line with our expansion, we are in search of a "Quality Manager" who can contribute effectively with our developing team. Synedyne has been in the forefront of product development in Sensing, Control, Connectivity and Intelligence products in...

  • Quality Manager

    3 days ago

    Bengaluru, Karnataka, India Synedyne Systems Full time

    #Urgent Requirement #Immediate JoinersSynedyne is looking for talented people to join its workforce as we embark the journey of growthIn line with our expansion, we are in search of a "Quality Manager" who can contribute effectively with our developing team. Synedyne has been in the forefront of product development in Sensing, Control, Connectivity and...

  • Quality Manager

    3 days ago

    Bengaluru, Karnataka, India Synedyne Systems Full time

    #Urgent Requirement #Immediate Joiners Synedyne is looking for talented people to join its workforce as we embark the journey of growth In line with our expansion, we are in search of a "Quality Manager" who can contribute effectively with our developing team. Synedyne has been in the forefront of product development in Sensing, Control, Connectivity and...

  • Quality Manager

    4 days ago

    Bengaluru, Karnataka, India Synedyne Systems Full time

    #Urgent Requirement #Immediate JoinersSynedyne is looking for talented people to join its workforce as we embark the journey of growthIn line with our expansion, we are in search of a "Quality Manager" who can contribute effectively with our developing team. Synedyne has been in the forefront of product development in Sensing, Control, Connectivity and...

  • Quality Manager

    2 weeks ago

    Bengaluru, Karnataka, India Infineon Technologies Private Limited Full time

    Job DescriptionJob DescriptionJob DescriptionIn your new role you will:- - Confirm that the management plans (safety plan, document plan, verification plan, C&CM) are in line with the implementation of ISO26262at Infineon PSS PL91.- Conduct Functional safety Audits and Assessments as Co-Auditor during the product development life cycle to ensure compliance...

  • Quality Manager

    2 weeks ago

    Bengaluru, Karnataka, India ABB Full time

    Quality Manager & Continuous ImprovementAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This...

  • Quality Manager, Quality Team Lead, and Quality Analyst

    7 days ago

    Bengaluru, Karnataka, India Demographic HR Services Full time

    We're Hiring: Quality Manager, Quality Team Lead, and Quality Analyst - International BPOSalary Up to 13-13.5 LPALocation: Bangalore / GurgaonAre you a quality-driven professional ready to make a big impact in a fast-paced, global environment? We are looking for dynamic and enthusiastic individuals to join our team at various levels, from Quality Manager to...

  • Head of Quality Management

    3 weeks ago

    Bengaluru, Karnataka, India Bosch Group Full time

    Job DescriptionBusiness Overview:Bosch Service Solutions is a division of Bosch focused on providing Business Process Management services specializing in Application Management Services, Automation Services (RPA and GenAI), Customer Experience Services, Back Office Transactional Support, Translations, Digital Content, Supply Chain Management, Plant Quality...

  • Head of Quality Management

    3 weeks ago

    Bengaluru, Karnataka, India Bosch Full time

    Job Description Business Overview: Bosch Service Solutions is a division of Bosch focused on providing Business Process Management services specializing in Application Management Services, Automation Services (RPA and GenAI), Customer Experience Services, Back Office Transactional Support, Translations, Digital Content, Supply Chain Management, Plant...

  • Quality Assurance Manager

    3 hours ago

    Bengaluru, Karnataka, India Demographic HR Services Full time

    At Demographic HR Services, we're seeking a seasoned Quality Assurance Manager to spearhead our Quality Management initiatives. This exciting opportunity is perfect for an experienced professional with a strong background in quality management and leadership.The ideal candidate will have 7+ years of experience in the banking sector, with a proven track...

  • Quality Assurance Manager

    3 hours ago

    Bengaluru, Karnataka, India Hrizen Techno Services Full time

    Hrizen Techno Services is seeking an experienced Quality Assurance Manager to lead our quality assurance team. As a senior-level professional, you will be responsible for managing the overall quality assurance function, ensuring that all software products meet the highest standards of quality.The successful candidate will have 10+ years of experience in...

  • Quality Assurance Manager

    6 days ago

    Bengaluru, Karnataka, India Demographic HR Services Full time

    At Demographic HR Services, we are seeking a highly skilled and experienced individual to fill the role of Training and Quality Manager. This is an exciting opportunity for someone who wants to make a significant impact in the Banking sector by driving continuous improvement, managing call quality, and strengthening quality management processes.The ideal...