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Quality Assurance Manager

1 week ago

Bengaluru, Karnataka, India Demographic HR Services Full time

At Demographic HR Services, we are seeking a highly skilled and experienced individual to fill the role of Training and Quality Manager. This is an exciting opportunity for someone who wants to make a significant impact in the Banking sector by driving continuous improvement, managing call quality, and strengthening quality management processes.

The ideal candidate will have at least 7 years of experience in the Banking industry, with a strong background in quality management. They will be responsible for ensuring SLA/SLO metrics are accurately captured and reported, as well as driving process control and compliance. Additionally, they will need to improve sales and upsell metrics through quality interventions and provide feedback, refresher, and corrective training to team members.

We are looking for a graduate in any discipline who is Green Belt certified and has relevant quality exposure. The selected candidate will possess strong people management and analytical skills, proficiency in MS Office and data handling, and the ability to work in a multi-cultural, fast-paced environment. Experience in designing FMEA frameworks is also desirable.

If you are a motivated and results-driven individual who is passionate about quality management, we encourage you to apply for this challenging and rewarding role.