Recovery & Collection Associate

5 days ago

Industrial Area, India HouseEazy Full time

We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role.Key Responsibilities:Manage and resolve escalated/dispute situations in a timely manner.Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues.Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience.Conduct regular visits for resolution and negotiation.Maintain accurate and detailed records of all interactions, case progress, and resolution timelines.Build strong relationships with clients, ensuring a professional and supportive recovery experience.Identify operational gaps and recommend process improvements to reduce future escalations.Candidate Requirements:3-6 years experience in collections, CRM, Escalation handling or similar rolesExcellent communication, negotiation, and documentation skillsGood team handling & inter departmental coordination skills.Workdays- Monday to Saturday

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