Service Desk Analyst
4 weeks ago
Service Desk Analyst Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 1. Previous experience in IT helpdesk (Voice) 1+ years mandatory 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.
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Service Desk Analyst
3 weeks ago
Ahmedabad, Gujarat, India Wipro Full timeService Desk AnalystResponsibilities: As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Identify and escalate tickets requiring urgent...
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Service Desk Analyst
3 weeks ago
Ahmedabad, India Wipro Full timeService Desk AnalystResponsibilities: As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Identify and escalate tickets requiring urgent...
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Service Desk Analyst
4 weeks ago
Ahmedabad, India Wipro Full timeService Desk AnalystResponsibilities:1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins3. Identify and escalate tickets requiring urgent...
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Client Service Analyst
1 week ago
Ahmedabad, Gujarat, India Deutsche Bank Full timeJob DescriptionClient Service AnalystPosition OverviewJob Title-Client Service Analyst, ASLocation- Ahmadabad, IndiaRole Description- Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered too.- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.- Error Free...
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Service Desk
2 days ago
Ahmedabad, India Lancesoft Full timeJob Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...
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Service Desk Engineer
1 week ago
Ahmedabad, Gujarat, India eJAmerica Full timeJob Description Job Description: · 3 – 8 years' experience in customer ServiceDesk or Help Desk environment · Handle Tier 1 help desk escalations through the company's internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications · Perform...
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Executive Front Desk
5 days ago
Ahmedabad, Gujarat, India Rao Group of Companies Full time**Executive Front Desk -Client Service** - Attending Walkin clients and guests - Updating all Walkin and telephonic client details in inquiry sheet - Attending incoming calls & passing it to the concerned departments - CRM checking and entries - IMS checking and entries - Maintain staff movement register - Putting up notices on notice board
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Front Desk Executive
5 days ago
Ahmedabad, India Swastik Placement Agency Full time**Front Desk Executive** Qualification: minimum 12 th pass or graduate Language-English, Hindi ,Gujarati Timings - full time -10 am to 1 pm 4.30 pm to 8.30 pm Requirements - strong communication skill, proven experience as a front desk executive,proficient in English, customer orientation service, problem solving skill Work - patient data entry in...
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Front Desk Receptionist
1 week ago
Ahmedabad, India Dynamic Consultant Full timeLooking for Female Profiles only for Front desk receptionist We are hiring for Front desk receptionist for maninagar location **Responsibilities** - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or...
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Quantitative Analyst
3 weeks ago
Ahmedabad, Gujarat, India ORBIT IT HR Solutions Full timeQuantitative Analyst (C++/Linux) - Stock Broking Industry Experience is Must.Responsibilities:Apply this understanding to the auditing of model governance, model development, model validation, and model use within various trading desks in Global Markets.Perform quantitative model testing, validation, and enhancement, stress and back testing for the...
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Front Desk Executive
1 week ago
Ahmedabad, India Viddius Solution Full time**Spalon Pet Shop** We are urgently looking for an energetic female Front desk Executive for our upcoming Spalon pet shop in Ahmedabad. **Requirements**: - Experience in customer service as a receptionist, front desk representative, or relevant position. **Responsibility**: - Responsible for keeping the workplace well maintained and smooth operation day...
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Front Desk Executive
1 day ago
Ahmedabad, India Airmed Pathology Pvt Ltd Full timeJob Title: Front desk executive for an Imaging Diagnostic Chain in Ahmedbad. Job Summary: We are seeking a highly motivated and experienced front desk officer to oversee the operations of our imaging diagnostic chain in ahmedbad, The front desk officer will be responsible for managing the daily operations of the diagnostic center, supervising staff,...
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Back Desk Manager
2 days ago
Ahmedabad, India WorkQuest India Full timePosition Overview: We are looking for a Back Desk Manager to join our team at SMR Jewels. This role will be a key player in maintaining smooth front and back desk operations, assisting clients, and ensuring a welcoming environment. As a Back Desk Manager, you will be the first point of contact for clients and visitors, and you'll be responsible for helping...
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Front Desk
2 weeks ago
Ahmedabad, Gujarat, India ADROIT HR Services (Recruitment Agency) Full timeAdroit HRS is a leading HR services provider in India, specializing in recruitment and consulting for IT companies, startups, and multinationals. We offer customized recruitment solutions, including permanent and temporary hiring, executive search, bulk hiring, and RPO. Our services also include background verification, payroll, compliance, HR process...
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Front Desk
3 days ago
Ahmedabad, India ADROIT HR Services (Recruitment Agency) Full timeAdroit HRS is a leading HR services provider in India, specializing in recruitment and consulting for IT companies, startups, and multinationals. We offer customized recruitment solutions, including permanent and temporary hiring, executive search, bulk hiring, and RPO. Our services also include background verification, payroll, compliance, HR process...
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Front Desk
2 weeks ago
Ahmedabad, Gujarat, India Snaphunt Full timeThe OfferA role that offers a breadth of learning opportunitiesThe JobJob descriptionHandle incoming calls, emails, and visitors with professionalism and efficiency.Provide administrative support to the team by performing tasks such as data entry, filing documents, and preparing reports.Maintain accurate records and databases for easy reference.Coordinate...
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Front Desk
3 days ago
Ahmedabad, India Snaphunt Full timeThe OfferA role that offers a breadth of learning opportunitiesThe JobJob descriptionHandle incoming calls, emails, and visitors with professionalism and efficiency.Provide administrative support to the team by performing tasks such as data entry, filing documents, and preparing reports.Maintain accurate records and databases for easy reference.Coordinate...
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Front Desk Executive
5 hours ago
Ahmedabad, India Canam consultant Full timeWe are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...
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Travel Desk Consultant
2 weeks ago
Ahmedabad, Gujarat, India MSBC Group Full timeJoin Our Team as a Travel Desk Consultant—Your Expertise, Our JourneyAre you a travel enthusiast with expert knowledge of ticket booking, accommodation, and the best travel platforms? MSBC is looking for a Travel Desk Consultant to manage and coordinate all travel arrangements efficiently. This role requires a deep understanding of booking platforms,...
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Travel Desk Consultant
3 weeks ago
Ahmedabad, India MSBC Group Full timeJoin Our Team as a Travel Desk Consultant—Your Expertise, Our Journey!Are you a travel enthusiast with expert knowledge of ticket booking, accommodation, and the best travel platforms? MSBC is looking for a Travel Desk Consultant to manage and coordinate all travel arrangements efficiently. This role requires a deep understanding of booking platforms,...