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Team Manager, ADS Operations Management

4 weeks ago

Chennai, Tamil Nadu, India myGwork Full time

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.
Alexa Data Services' (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.

As Team Manager, you will be responsible to :

• Manage & monitor performance on job or queue adherence, volume, and quality

• Support hiring and training of new Associates

• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

• Track quality and utilization metrics

• Provide regular, formal & informal feedback to direct reports

• Identify and help implement process-related improvement using methodologies s

• Communicate effectively

Key job responsibilities

As Team Manager, you will be responsible for :

• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality

• Support hiring and training of new Associates

• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies

• Track quality and utilization metrics

• File and track tickets, following up on blocks to productivity

• Provide regular, formal & informal feedback to direct reports

• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

• Communicate effectively

A day in the life
As Team Manager, you will be responsible to :

• Manage & monitor performance on job or queue adherence, volume, and quality

• Support hiring and training of new Associates

• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

• Track quality and utilization metrics

• Provide regular, formal & informal feedback to direct reports

• Identify and help implement process-related improvement using methodologies s

• Communicate effectively

BASIC QUALIFICATIONS:

Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.

• Proficiency in verbal and written communication skills

• Experience in understanding performance metrics and developing them to measure progress against key performance indicators

• Overall 5+ yrs of work experience out of which, at least 2+ yrs as a people manager

• Must have driven process improvements in the current role

PREFERRED QUALIFICATIONS:


• Experience with process improvement/quality control tools and methods
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Excellent communication, strong organizational skills and very detail-oriented
• Strong interest in hiring and developing people in their respective roles
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations
• Experience with aspects of speech and language technology

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.