ServiceNow Business Analyst – Order Management

About Decskill:Decskill was founded in 2014 with a clear mission: to add value through technological knowledge. Since then, we have been helping companies tackle the challenges of the digital world with business models that ensure training, flexibility, and agility.Today, we are a team of 600+ professionals with offices in Lisbon, Porto, and Madrid 🗺, and we continue to grow.💡 How we operate:We work across three key areas:DECSKILL TALENT → Acting as an extension of our clients’ IT teams, providing top technology talent 👩 💻👨 💻DECSKILL BOOST → Building and managing specialized teams to optimize time-to-market and accelerate results 🚀DECSKILL CONNECT → Offering consultancy, implementation, and IT infrastructure management, supporting clients in their technological challenges 📲🤝 Our commitmentWe create value through:High-impact, qualified servicesMotivated professionals with expertise in their areaTechnology solutions that drive digital transformation👉 At Decskill, we combine people, technology, and knowledge to transform our clients’ businesses and take them to the next level.📑 About this projectYou will join an international technology team driving digital innovation in the travel-tech sector 🛫Your main mission will be to support Order Management processes in ServiceNow, acting as the functional reference for data quality, migration, and process optimization. The team is distributed across Europe, India, and Vietnam, and you will work closely with SMEs, architects, and offshore developers.The project includes:⚡ Supporting large-scale data migration projects (ETL) from external systems to ServiceNow🤝 Defining and validating functional mappings and migration strategies🔍 Ensuring data quality and consistency in key OM objects (accounts, products, CIs, contacts, contracts)🌐 Collaborating with an international team to implement functional requirements and best practices🛠️ What you’ll do day-to-dayAct as the functional point of reference for the team in all data-related aspects of Order ManagementCollaborate with SMEs to understand the current data model and define functional mappingsDefine and validate data migration strategies, including extraction, transformation, and loading (ETL)Ensure the quality and consistency of migrated data, proposing improvements and best practicesDocument functional processes and create reference guides for the development teamMonitor solution quality and correct usage of key OM data objectsTranslate business needs into clear functional requirements for the development team🎓 What we’re looking forEducation:Degree in Computer Science, Information Systems, Engineering, or related fieldsExperience:Proven experience as a Business Analyst in Order Management projectsStrong understanding of ServiceNow OM data model and processesExperience with large-scale data migration (ETL) and data quality validationWorking with internationally distributed teams (India/Vietnam)Fluent English (written and spoken)Must-have skills:Functional mapping and definition of transformation rulesAbility to work with large volumes of data and understand functional implicationsExperience in monitoring and ensuring data quality in OM processesNice-to-have skills:Advanced knowledge of ServiceNow OM data modelData governance and data quality management experienceKnowledge of integrations between ServiceNow and external systemsExperience advising on best practices for ServiceNow OM data usageFamiliarity with ETL tools and data architectureSoft Skills:Strong communication and functional documentation skills ✍️Analytical mindset and ability to propose improvementsDetail-oriented and proactive in preventing migration or data issuesComfortable working in Agile (Scrum/Kanban) environments✨ What we offer?100% remote work (India/Vietnam)Participation in a strategic global ServiceNow project in the travel-tech sector 🛫Collaboration with an international and multidisciplinary teamFreelance contracting modelOpportunity to make a significant impact on critical business processes🚀 Do you want to know more?We value your talent and energy If you love learning and growing, join usIn the Decskill team, we’re looking for you 💙**Decskill promotes equality and non-discrimination across all talent. We attract and develop talent from diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other characteristic incompatible with human dignity.#ServiceNow #BusinessAnalyst #OrderManagement #DataMigration #Decskill