Customer Success Associate

1 day ago

Odhav, India GRIPIT Full time

About GRIPITAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.Key Responsibilities - Handle inbound & outbound customer calls, emails, and chats related to premium home appliances. - Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries. - Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho). - Coordinate with demo experts, service centers, and logistics teams for faster resolution. - Maintain high standards of service quality aligned with global customer experience benchmarks.Key Skills & Competencies - Strong communication skills in English & Hindi; regional languages are an advantage. - High empathy and patience while interacting with premium customers. - Basic technical troubleshooting ability for home appliances. - Good typing speed and proficiency in computer applications; CRM experience preferred. - Prior experience (1–2 years) in customer care for consumer durables/electronics.

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