Senior service now Developer

We are seeking an experienced ServiceNow (SNOW) Developer with 7+ years of experience in designing, developing, and optimizing ServiceNow solutions. The ideal candidate should have a deep understanding of ServiceNow architecture, workflows, automation, and integrations with enterprise systems.

As a ServiceNow SME, you will be responsible for custom application development, scripting, integrations, and overall platform enhancements while ensuring best practices in ITSM, ITOM, ITAM, or SecOps modules.

Key Responsibilities:

ServiceNow Development & Customization:

• Design, develop, and implement customized ServiceNow solutions, including Service Catalogs, Incident Management, Problem Management, Change Management, Knowledge Management, and other core ServiceNow modules.

• Develop custom applications, UI pages, and business rules, using JavaScript, Glide API, and ServiceNow best practices.

• Integrate ServiceNow with other enterprise systems and third-party applications using REST, SOAP, or other integration technologies.

• Write and optimize advanced scripts (Server-Side, Client-Side, and Glide Scripting) to meet business requirements and improve user experience.

• Develop and maintain workflows, notifications, reports, dashboards, and scheduled jobs in ServiceNow.

• Conduct unit testing and troubleshoot any issues with ServiceNow configurations and custom scripts.

Collaboration and Stakeholder Engagement:

• Work closely with business analysts, project managers, and end-users to understand and document requirements, ensuring ServiceNow solutions are aligned with business needs.

• Collaborate with cross-functional teams to define, design, and implement system enhancements and integrations.

• Participate in sprint planning and agile development cycles, ensuring timely delivery of features and bug fixes.

• Serve as a technical expert, providing guidance and recommendations on ServiceNow best practices and enhancements to meet business objectives.

ServiceNow Platform Management & Optimization:

• Perform platform administration, including user management, role assignments, and access control configurations.

• Monitor and maintain the performance and health of ServiceNow instances, ensuring system uptime and optimal functionality.

• Perform upgrades and patch management to ensure the system remains current with the

latest ServiceNow releases and features.

• Continuously optimize ServiceNow workflows and configurations for performance, usability, and scalability.

Leadership and Mentoring:

• Mentor and guide junior developers, fostering a collaborative and high-performance development environment.

• Lead code reviews and ensure adherence to ServiceNow development standards and best practices.

• Assist with knowledge sharing and training initiatives to enhance the skill set of the ServiceNow development team.

Program & Project Management Support:

• Assist with the development of project timelines and resource allocation for ServiceNow implementation projects.

• Collaborate with project managers to track progress, resolve issues, and meet deadlines.

• Participate in the estimation of effort for new enhancements or feature requests.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• ServiceNow Certified Application Developer (CAD) certification (Must have).

• ITIL v3/v4 Foundation certification (Good to have).

• 5+ years of hands-on experience in ServiceNow development, including custom applications, integrations, and core module customizations (Incident, Problem, Change, Service Catalog, etc.).

• Strong proficiency in JavaScript, Glide Scripting, and ServiceNow-specific languages (GlideRecord, GlideAjax, GlideForm, etc.).

• Proven experience with ServiceNow REST and SOAP integrations, as well as ServiceNow APIs.

• Experience in Agile/Scrum methodologies and sprint-based development.

• Knowledge of ServiceNow platform features such as Service Portal, Virtual Agent, and Performance Analytics.

• Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.

• Strong problem-solving skills and ability to troubleshoot and resolve issues quickly.

• Ability to work independently as well as part of a team in a fast-paced, dynamic environment.