Implementation Specialist

4 days ago

Ahmedabad, India greytHR Full time

Job Title: Specialist-Product Implementation


About Greytip:


greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences.

Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.

At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.


Position Purpose :

the LBU client's support position; the person must support a product demo and question-solving session, and it is the major responsibility to support the LBU client's queries and concerns.


Preferred Functional Knowledge:

  • The candidate has basic payroll and HRMS implementation experience.
  • Requirement-understand and gathering experience.
  • Good at communication. Local (Hindi, Kannada, English Language)
  • The candidate has handled a high volume of clients.


Key Responsibility:

  • Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, and value proposition.
  • Proactively building strong customer relationships.
  • Providing good knowledge and training on product features and its usage
  • Customer escalations Handling. Various Implementation and modules implementation support
  • Internal team coordination
  • Develop competence in the use of all the information systems used in the implementation of the application.
  • Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process.
  • Defined process follows up with regular updates.
  • Sharing in-time reports on the activity performed.
  • Should be active and regular in contributing towards the improvement areas of self and team.


Qualification and Experience:

  • Complete understanding of payroll configuration for Indian Payroll
  • Strong communication and presentation skills
  • support all aspects of customer implementations.
  • Define detailed project implementation plans for each account.
  • Diagnosis analysis of customer issues and requests
  • Prioritizing and escalating issues when needed and keeping customers informed of progress.
  • Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings, and sequences.
  • Identify gaps in functionality and work with the development team to enhance our products.
  • Needs to maintain the proper Tracker.
  • The ability to multitask effectively.
  • Good in Indian payroll and Statutory compliance
  • Ready to handle huge volume of employee headcount (LBU)Customers


Benefits:

  • Excellent Opportunity to be involved in high impact work and progressive learning environment.
  • Great team members & energy filled work environment.
  • Competitive salary.

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