Voice Support Engineer

4 weeks ago

Thiruvananthapuram, India NTek Software Solutions Full time

Flightcase IT ServicesRole OverviewThe Voice NOC Engineer will be responsible for providing end-to-end technical support and escalation management for VoIP and telecom networks. This role demands strong expertise in SIP protocols, Cisco Unified Communications Manager (CUCM), and telecom equipment such as SBCs and NGNs. The candidate will handle complex VoIP troubleshooting, network monitoring, and customer communication, ensuring high service availability and adherence to SLAs.Key ResponsibilitiesProvide end-to-end technical support for telecom and VoIP services, including ticket management, issue resolution, and client communication.Support and manage commercial voice services such as Hosted PBX, SIP Trunking, PRI, Toll-Free, Long Distance, and Audio Conferencing.Troubleshoot and resolve VoIP-related issues such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, voice quality, DID, and toll-free issues.Perform proactive network monitoring and troubleshooting using tools across routers, switches, NGNs, Soft Switches, Media Gateways, SBCs, and Tx equipment.Analyze SIP/SS7 traces, CDRs, and raw switch logs for complex issue resolution and root cause analysis.Manage alarms and incidents across network entities and coordinate with vendors and carriers for issue resolution.Conduct fraud detection and analysis, investigating any anomalies or suspicious activity.Provide escalation support for internal teams and ensure customer updates are timely and clear.Troubleshoot VoIP features such as answering rules, music on hold, and other PBX/UC platform features.Ensure compliance with SLAs, maintaining a proactive approach to minimize network downtime.Work closely with global clients (especially US-based) to resolve technical and operational issues.Technical Skills RequiredStrong hands-on experience with SIP protocol (mandatory) and VoIP technologies.Expertise in Cisco Unified Communications Manager (CUCM), CCNA Voice, or CCNP Voice.Experience with SBCs, Soft Switches, Media Gateways, and NGN networks.Knowledge of telecom protocols (SIP, SS7, TDM) and transport layers (T1/T3).Familiarity with tools for network monitoring, packet capture, and trace analysis.Strong analytical and troubleshooting abilities in a live telecom/VoIP environment.Other RequirementsExcellent oral and written communication skills – must be fluent and clear with no MTI or regional accent.US client exposure is mandatory (experience working with US-based customers).Strong analytical and problem-solving skills with the ability to work independently under pressure.Quick learner with the ability to adapt to multiple internal tools and applications.Must be willing to work in a 24x7 rotational shift environment.Must be comfortable signing a 2-year service agreement (mandatory for all new hires).One in-office interview round is mandatory (final round may be virtual via Microsoft Teams).Education QualificationBachelor’s degree (preferably in Engineering, Electronics, Telecommunications, or related field).SummaryThis role offers an opportunity to work in a dynamic telecom operations environment, supporting enterprise-level VoIP and unified communication services for global clients. The ideal candidate is a hands-on engineer with deep SIP/VoIP expertise, strong communication skills, and the ability to perform under a 24/7 operations model.

  • Voice Coach

    3 weeks ago

    Thiruvananthapuram, Thiruvananthapuram / Trivandrum, India Uplers Full time

    Job Description Experience: 3.00 + years Salary: Confidential (based on experience) Shift: (GMT+05:30) Asia/Kolkata (IST) Opportunity Type: Office (Thiruvananthapuram) Placement Type: Full time Permanent Position (*Note: This is a requirement for one of Uplers client - CareStack - Dental Practice Management) What do you need for this opportunity Must have...

  • Voice Coach

    17 hours ago

    Bengaluru, Hyderabad, Thiruvananthapuram, India Uplers Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Voice CoachExperience: 3-6 Years Exp.Salary: CompetitivePreferred Notice Period: 60 DaysShift: 10:00 AM to 7:00 PM ISTOpportunity Type: Trivandrum, Kerala(Office)Placement Type: Permanent(*Note: This is a requirement for one of Uplers' Clients)Must have skills required :Voice coach OR Voice and Accent trainerCareStack (One of Uplers' Clients) is Looking...

  • Software Support Engineer

    5 days ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Job Description We are looking for a Software support Engineer Software Support Engineers  *who can work in night shifts , like a customer support in call centers.(only male resource) Responsibilities and Duties Software Support Engineers  serve primarily to address technical issues relating to software implementation, function and upgrades. They resolve...

  • Software Support Engineer

    4 days ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Job Description We are looking for a Software support Engineer Software Support Engineers *who can work in night shifts , like a customer support in call centers.(only male resource) Responsibilities and Duties Software Support Engineers serve primarily to address technical issues relating to software implementation, function and upgrades. They resolve...

  • Voice & Accent Coach

    2 weeks ago

    thiruvananthapuram, India CareStack™ - Dental Practice Management Full time

    Responsibilities ● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform. ● Assess communication and soft skills in calls and emails in accordance with sampling plans. ● Assist agents with their grammar, pronunciation, syllable stress, and other...

  • Voice & accent coach

    1 week ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Responsibilities ● Be a specialist in the enterprise software of Care Stack and the Business - US Dentistry - to be able to support external stakeholders of the software platform. ● Assess communication and soft skills in calls and emails in accordance with sampling plans. ● Assist agents with their grammar, pronunciation, syllable stress, and other...

  • Voice & Accent Coach

    2 weeks ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Responsibilities ● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform. ● Assess communication and soft skills in calls and emails in accordance with sampling plans. ● Assist agents with their grammar, pronunciation, syllable stress, and other...

  • Voice & Accent Coach

    2 weeks ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Responsibilities● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - tobe able to support external stakeholders of the software platform.● Assess communication and soft skills in calls and emails in accordance with samplingplans.● Assist agents with their grammar, pronunciation, syllable stress, and other skills...

  • Voice & Accent Coach

    2 weeks ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Responsibilities● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - tobe able to support external stakeholders of the software platform.● Assess communication and soft skills in calls and emails in accordance with samplingplans.● Assist agents with their grammar, pronunciation, syllable stress, and other skills...

  • Voice & accent coach

    2 weeks ago

    Thiruvananthapuram, India CareStack - Dental Practice Management Full time

    Responsibilities ● Be a specialist in the enterprise software of Care Stack and the Business - US Dentistry - to be able to support external stakeholders of the software platform. ● Assess communication and soft skills in calls and emails in accordance with sampling plans. ● Assist agents with their grammar, pronunciation, syllable stress, and other...