Senior Technical Account Representative

3 weeks ago

Mumbai, Maharashtra, India Oracle Full time

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part..

Engineering Graduate Excellent verbal & written communication skills Should be have leadership experience in managing Large and complex Oracle Databases Installations and Projects Must be a team player Excellent Requisite Core Oracle Database Skill Sets Should have worked on Database Versions11g,12c,19c Hands on. Minimum of 12 Years of Relevant Experience Should have worked extensively on Database Upgrades/ Platform Migrations/Backup and Recovery/Maintenance. Should have excellent Knowledge on Database Options including RAC/ASM/ Active Data Guard etc. Problem management and provide work arounds in crisis situations. Should have experience in managing large customer engagements Should be a Hands on Guy and able to provide Technology Leadership to team. Responsible for managing and supporting database platforms, Working closely with the partners, application support teams, technical support team As Senior Member of team recognize areas for improvement in the team; Responsible for taking appropriate action to initiate changes;  Responsible for recommending and implementing database security policies, database backup, recovery, and redundancy strategies Responsible for implementing automated monitoring to ensure proactive handling of issues

Career Level - IC3

Develop and manage the Oracle customer relationships with a designated large account, or small number of medium accounts, throughout the contracted engagement. Work collaboratively with Sales, the delivery teams and the customers to identify appropriate solutions to meet customer requirements. Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aligning contracted services with customer goals and objectives. Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Establish and maintain a delivery governance model with the customer. Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Conduct periodic Service Account Planning and Account Reviews. Perform scope and risk management. May have project lead role. Engineering Graduate Excellent verbal & written communication skills Should be have leadership experience in managing Large and complex Oracle Databases Installations and Projects Must be a team player Excellent Requisite Core Oracle Database Skill Sets Should have worked on Database Versions 11g,12c 19c Hands on. Minimum of 12 Years of Relevant Experience Should have worked extensively on Database Upgrades/ Platform Migrations/Backup and Recovery/Maintenance. Should have excellent Knowledge on Database Options including RAC/ASM/ Active Data Guard etc. Problem management and provide work arounds in crisis situations. Should have experience in managing large customer engagements Should be a Hands on Guy and able to provide Technology Leadership to team. Responsible for managing and supporting database platforms, Working closely with the partners, application support teams, technical support team As Senior Member of team recognize areas for improvement in the team; Responsible for taking appropriate action to initiate changes;  Responsible for recommending and implementing database security policies, database backup, recovery, and redundancy strategies Responsible for implementing automated monitoring to ensure proactive handling of issues Working independently to perform database performance analysis, capacity planning, system sizing and ongoing maintenance and recommending best practices Responsible for migrating customer on premise environments to Oracle Public Cloud. Acting as a mentor for the team and conducting knowledge sharing sessions with the colleagues 

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