Manager - Loans Operations [T500-20587]

About Us:

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide.

In Asia, MUFG has a presence across 20 markets – Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, and Vietnam.

It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region – VietinBank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines, and Bank Danamon in Indonesia.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS India) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

About the Role:

Position Title: Manager

Corporate Title: Assistant Vice President

Location: Bengaluru

Job Profile:

Purpose of Role:

Responsible for managing end to end loan processing and servicing activities while ensuring operational efficiency, risk control, and adherence to regulatory and internal policy requirements. This role includes oversight of day-to-day operations, driving process improvements, and delivering high quality service to internal and external stakeholders.

Main Responsibilities:

Process:

• Perform the duties of checker for the activities assigned diligently.
• Works as SME for the process
• Nurture team members.
• Understand the process/ policies of the Bank and adhere to the needs.
• Work closely with the overseas branch to process/execute the transactions as per accuracy/quality standards/SLAs of the Bank.
• Learn the system functions and adhere to the controls.
• Support overseas branches to resolve operational incidents/reporting (if any).
• Provide suggestion(s) to improve/streamline the operational processes.

Customer:

• Deliver a high quality of service to enhance the function's reputation and meet customer's expectations.
• Develop and maintain strong stakeholder management with key stakeholders within MUFG.
• Support and resolve customer enquiries and provide excellent customer service.
• Work in partnership with Compliance to understand relevant operational guidelines, MUFG’s standard procedures and local regulations and assess the impact on the daily operations workflow.
• Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
• To support developmental projects relating to the Department.

People:

• Mentor and develop a high performing loan operations team, ensuring effective workload distribution, performance management, and a culture of accountability and continuous improvement.
• Provide guidance and support to more junior members of the team. Assist in the training and development of individuals to ensure a high level of job knowledge.
• Provide SME Support, nurture the team and DH for creating appropriate backup systems.
• Take initiatives to guide and train new joiners and junior staff.

Other / Control:

• Perform the checking process on operational issues, escalated by the less experienced members of the team.
• Perform the reconciliation of any daily pending transactions
• Support the Head of Department in determining the level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities.
• Support the Head of Department in achieving the department’s KPIs, set by the Branch Management.
• Support in managing the risk profile for the department.
• Support internal and external audits within the department by preparing documentation as required
• Maintain good working knowledge of industry trends, products, relevant laws, and regulations.
• Adhere to all company policies as well as guidelines
• Timely submission of Statutory and MIS reports.
• Conduct necessary trainings to the team
• Manage testing and new migrations

Financial:

• Take initiatives towards cost reduction, automation and digitization and support seniors in execution of the same.

Candidate Profile:

• Minimum 10 to 12 years of relevant experience in managing Loan Operations
• Strong PC skills (MS Office)
• Extensive experience in Loan Products, static data maintenance process & customer data management.
• Understanding various system applications used for Lending.
• Hands on experience in managing stakeholders, governance and managing the toll gates
• Flexible in working in shifts.
• Exposure to regulatory guidelines and financial regulations.
• Graduate and/or Post Graduate
• Good interpersonal skills to deal courteously and effectively with others.
• Attention to details.