Technical Support Engineer

2 days ago


Nellore, India Sonata Software Full time

L3 Technical Support SpecialistLocation: New DelhiExperience: 8+ yearsShifts: Rotational ShiftsWe are looking for L3 Technical Support Specialists with experience in Windows, macOS, iOS/Android, Intune, and JAMF.Responsibilities:Handle L3 escalations and troubleshoot complex OS and application issues.Perform root cause analysis (RCA) for recurring incidents and propose solutions.Maintain accurate documentation of issues, resolutions, and processes.Manage enterprise devices via Intune and JAMF Pro.Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.Requirements:Strong knowledge of Windows 10/11, Azure AD, Autopilot, and enterprise MDM.Experience with VPN, proxy, and certificate-based authentication.Analytical mindset, excellent communication, and problem-solving skills.Drop your CV at: Riya.sarathi@sonata-software.com


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