Advanced Support Expert

4 days ago


nellore, India beBeeTechnical Full time

Senior Technical Support Engineer Job DescriptionThis role involves providing advanced technical support to customers, requiring strong problem-solving skills and ability to communicate complex technical details at an executive level.Key Responsibilities:Driving improvement across product and operations teams to enhance customer experience.Providing lead-level support to major customers, utilizing expertise in software services, system administration, and Java.Collaborating with global team members to improve support capabilities, capacity, and quality for large customers.Required Skills and Qualifications:8+ years of experience in Java support, software services, and system administration for a large end-user community.Proficiency in operating systems (e.g., Linux, OS X, Windows) and familiarity with multiple Atlassian products.Strong communication skills, particularly when communicating with customers at an executive level.Benefits:The ideal candidate will have the opportunity to work on complex tickets, summarise causes, recommend solutions, and escalate as needed.Other Requirements:The ability to solve complex problems, summarise causes, and provide clear recommendations is essential for success in this role.



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