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Head - Sales

4 weeks ago

Mumbai, Maharashtra, India Michael Page Full time
Opportunity to work with one of India's leading E-Governance Solution Provider Supportive and friendly work atmosphere that encourages employees to take up ne

About Our Client

The company hiring is a IT Software and Services Company (BSE 531161), is one of the few IT companies in India with an exclusive focus on e-Governance since 1998. They are a category leader in the e-municipality segment in India with several successfully sustained projects.

Job Description

1. Strategic Planning:

Understand the current business model with due deliberations with the Founder and other Snr executives to develop the company's overall strategic direction and long-term goals.

Translate the company's strategic objectives into actionable plans for various departments, ensuring alignment with P&L P&L Management:

Monitor the financial performance of the company, analyzing revenue, expenses, and profitability.

Identify areas for cost optimization and revenue enhancement to meet or exceed P&L Service Delivery and Quality Assurance:

Oversee the delivery of e-governance solutions to clients, ensuring high-quality and timely execution.

Establish and monitor Key Performance Indicators (KPIs) related to service delivery, customer satisfaction, and project Operations Management:

Streamline operational processes to enhance efficiency and reduce overhead costs.

Collaborate with cross-functional teams to ensure smooth execution of projects and client Team Leadership:

Lead and mentor teams across various functions, including Software Development & Projects, Sales & Presales, Customer Support, and General Administration functions.

Set performance expectations, provide regular feedback & mentoring, and promote professional Client Relationship Management:

Build and maintain strong relationships with key clients, understanding their needs and ensuring the company's solutions meet their requirements.

Act as a point of escalation for client concerns, working to address issues and maintain client Business Development:

Collaborate with the Sales & Presales teams to identify new business opportunities and markets.

Leverage industry knowledge and trends to position the company as a leader in e-governance Risk Management:

Identify potential operational and financial risks and develop strategies to mitigate them.

Ensure compliance with relevant regulations, standards, and legal requirements in the e-governance domain.

The Successful Applicant

Industry Experience: The candidate should have a solid background in the technology and software industry, particularly in e-governance solutions. Experience in understanding the dynamics of government contracts, compliance, and regulations is crucial. The ideal incumbent should have at least 20+ ys of total experience, with 10+ ys of experience delivering multiple e-governance projects of a fixed rate( with some projects being in the range of 50-80 Crs and state-wide rollout)
Also, the candidate should have experience of selling in knit developing countries like Africa, EU with the help of funding agencies like ADB,US AID.
2. Proven Track Record: The candidate should have a history of success in leadership roles within similar companies or divisions, ideally with experience in scaling operations and achieving financial goals. Experience in building new markets as well as sustaining competitiveness in existing markets is necessary.
3. Financial Acumen: The candidate should have a microscopic understanding of P&L, and a strong understanding of financial concepts, budgeting, and cost control. The incumbent should be able to analyze financial reports, make data-driven decisions, and implement strategies to improve profitability.
4. Leadership Skills: The incumbent should possess strong leadership qualities, including the ability to lead cross-functional teams, motivate employees, and manage conflicts effectively. Experience in leading large teams and managing complex projects is essential.
5. Operational Expertise: A deep understanding of operational processes, workflow optimization, and project management methodologies is necessary. The candidate should be capable of streamlining processes to enhance the efficiency and quality of software delivery.
6. Customer Focus: E-governance solutions often involve serving government entities and the public. The candidate should have a customer-centric approach, understanding the needs of clients and ensuring solutions align with their requirements.
7. Technology & Innovation: The candidate should stay updated on emerging technologies and trends in the e-governance domain & should explore opportunities to enhance the company's products and services.
8. Ethical and Compliance Focus: Working with government agencies often involves adhering to strict ethical standards and regulatory compliance. The candidate should have a strong sense of integrity and the ability to ensure that the company operates within legal and ethical boundaries.