Assistant Manager Client Services

4 weeks ago

Ahmedabad, Gujarat, India Pacifica Companies Full time

Designation

Assistant Manager - Client Service

Location

Ahmedabad

JOB DESCRIPTION

We are looking for an experienced and customer-focused Assistant Manager – Client Services to manage end-to-end client interactions, project handovers, and post-sales processes. The ideal candidate will be responsible for maintaining strong client relationships, ensuring timely possession, addressing queries, and enhancing the overall customer experience throughout the project lifecycle.

Key Responsibilities:

· Act as the primary point of contact for customers post-booking through possession and beyond.

· Ensure timely communication regarding project progress, payment schedules, possession timelines, and documentation requirements.

· Coordinate with internal departments (sales, engineering, legal, accounts, and facility teams) for seamless client service.

· Address and resolve customer queries, complaints, and escalations with professionalism and urgency.

· Maintain accurate client records using CRM tools like ERP Systems and ensure all documentation is updated and archived appropriately.

· Monitor payment collections, issue receipts, and coordinate with the accounts / finance team for payment clearances.

· Conduct final inspections, snag rectifications, and ensured compliance with quality and regulatory standards before handover.

· Managed possession documentation including NOC issuance, payment clearance, utility transfers, and registration support.

· Manage and coordinate the handover and possession process, including inspections, documentation, and key handover.

· Organize client walkthroughs, welcome kits, and possession ceremonies where applicable.

· Ensure compliance with RERA guidelines and other regulatory requirements throughout the customer lifecycle.

· Prepare regular reports on customer satisfaction, complaints, and service quality improvements.

· Ensured zero customer escalations during handover phase through proactive communication and issue resolution.

· Maintained detailed records and checklists to track handover readiness for multiple units or towers within residential/commercial projects.

Key Skills:

  • Client Relationship Management
  • Project Handover Coordination
  • Customer Service Excellence
  • Problem Resolution
  • Communication & Presentation
  • Documentation & Compliance
  • CRM Tools (e.g., In4Suite, E-Build, Salesforce, Zoho, ERP platforms)

Experiences:

· Successfully managed end-to-end project handover processes, ensuring seamless transition from construction to customer possession.

· Facilitated customer walkthroughs, possession scheduling, and key handover events with personalized customer support.

Project Name & Job Location: Pacifica Companies, Amara Project, Next to Gokuldham, Sanathal, Ahmedabad

Experience: Overall 5 to 6 Years of Experience Minimum 3 Years of Experience as a Manager Client Service and Customer Support, preferably from Real Estate Industry

Education Qualification required: Min. Graduate in any Stream

Other Competencies required: Young, Dynamic, Career Oriented with good English Communication Skills

Office Timing: 10 AM to 7 PM, Saturday & Sunday will be working

HR contact details: Mr. Vishal Raval, Sr. Manager – Human Capital

Email id: vraval@pacificacompanies.in

Company websites: www.pacificacompanies.co.in | www.pacificacompanies.com |www.pacificahost.com |www.pacificaseniorliving.com

Corporate Profile:

http://www.pacificacompanies.co.in/public/wp/corporate-profile/mobile/html5forpc.html

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