Site Reliability Engineer

2 weeks ago

Bengaluru, Karnataka, India Awign Expert Full time

We are seeking a skilled and proactive engineer with expertise in Kubernetes, Java-based applications, and cloud platforms (AWS/Azure/GCP) , along with experience in ServiceNow for support ticket management. The ideal candidate will be responsible for maintaining cloud-native applications, troubleshooting production issues, and ensuring smooth operations through effective ticket handling and resolution.

Duration:

Key Responsibilities:

Kubernetes & Cloud Operations:

  • Deploy, manage, and monitor containerized applications using Kubernetes.
  • Maintain and optimize cloud infrastructure (AWS, Azure, or GCP).
  • Automate deployments and infrastructure using CI/CD pipelines and Infrastructure as Code (IaC) tools like Terraform or Helm.
  • Monitor system performance, availability, and security.

Java Application Support:

  • Troubleshoot and debug Java-based microservices and APIs.
  • Collaborate with development teams to resolve application issues.
  • Participate in code reviews and suggest performance improvements.

ServiceNow (SNOW) Support:

  • Handle incident, problem, and change management via ServiceNow.
  • Raise, track, and resolve support tickets in coordination with internal and external teams.
  • Document root cause analysis (RCA) and resolution steps for recurring issues.

Collaboration & Documentation:

  • Work closely with DevOps, QA, and development teams.
  • Maintain technical documentation, runbooks, and knowledge base articles.
  • Participate in on-call rotations and provide timely support for critical issues.

Required Skills:

  • Strong hands-on experience with Kubernetes and container orchestration.
  • Proficiency in Java and related frameworks (Spring Boot, REST APIs).
  • Experience with cloud platforms (AWS, Azure, or GCP).
  • Familiarity with ServiceNow or similar ITSM tools.
  • Good understanding of CI/CD tools (Jenkins, GitLab CI, etc.).
  • Knowledge of monitoring tools (Prometheus, Grafana, ELK, etc.)

Qualification:

  • Bachelor's or Master's degrees in Computer Science, Computer Engineering, or related technical discipline.
  • Ability to work independently and to adapt to a fast-changing environment.
  • Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

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