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Information Technology Support Specialist

4 weeks ago

Delhi, Delhi, India M Moser Associates Full time
Job Role: Information Technology Support Specialist

We are seeking an IT Systems Technician to join our dynamic Methods and Systems team at M Moser Associates, a leading Architectural design, engineering, and interior design firm with a global presence.

About the Role

As an IT Systems Technician, you will play a crucial role in supporting and enhancing our IT infrastructure to facilitate the creative and technical work of our interior design teams.

Key Responsibilities
  • Application Support: Provide technical support for O365, Autodesk, Sketchup, and Adobe Creative Cloud applications, ensuring they run smoothly for all users.
  • Installation and Configuration: Install, configure, and update software applications as needed, ensuring compatibility and compliance with company standards.
  • Troubleshooting: Identify and resolve software-related issues promptly to minimize downtime and disruptions to design workflows.
  • User Training: Create user guides to help team members maximize their proficiency with software applications.
  • Collaboration: Collaborate with other IT team members to integrate software applications into our broader IT infrastructure.
  • Security: Implement and maintain security measures to protect sensitive design data and ensure the confidentiality of client information.
  • Documentation: Keep detailed records of software configurations, issues, and resolutions for future reference.
Qualifications:
  • Graduate in Computer Science – BTech/B E/BCA
  • Basic knowledge of Microsoft Office 365, including SharePoint, Word, Excel, PowerPoint, and Outlook.
  • Basic understanding of Adobe Creative Cloud applications, including Photoshop, Illustrator, and InDesign.
  • Basic Network knowledge and skill
  • Strong problem-solving skills and a proactive approach to addressing technical issues.
  • Excellent communication skills in English, both written and verbal.
  • Attention to detail and a commitment to providing high-quality support.
  • A team player with a positive working attitude, responsible, and able to work with minimal supervision.
  • 3 -5 years of work experience
Working Arrangements:
  • Able to start work immediately.
  • Agree to work weekly rotation shifts
    • Europe: 12:30 PM to 10:30 EST
    • 6:00 PM to 330 AM PST
    • 10:30 PM to 6 AM