Information Technology Operations Manager
2 weeks ago
Work Mode: Remote
ServiceNow CSDM/CMDB ITSM Specialist
Job Description
We are seeking a highly skilled and experienced ServiceNow CSDM/CMDB Administrator to join our IT team. The successful candidate will be responsible for managing and maintaining the Configuration Management Database (CMDB) and Common Service Data Model (CSDM) within ServiceNow. This role involves ensuring the data accurately reflects the IT infrastructure and supports the service management processes. The idea candidate must have a solid technical analysis background with a passion for data, problem-solving, comfort with ambiguity, and the ability to think strategically, analytically, and creatively.
Essential job duties
Implement and maintain the ServiceNow CSDM to ensure a standardized set of definitions integrates application and service data across domains.
Utilize the CSDM for service reporting and guidelines for service modeling within the ServiceNow CMDB.
Ensure that configuration items (CIs) and services are aligned with the business strategy as prescribed by the CSDM.
Establish a single data model for enterprise workflows to extend consistency and accuracy across the business.
Improve data quality and visibility by adhering to the CSDM, which provides a prescriptive and extensible approach to service modeling.
Map relationships between IT components and business services in dynamic environments, overseeing infrastructure, operations, and field service assets to make informed decisions.
Experience with ServiceNow's CSDM, including best practices related to proper data modeling using out-of-the-box (OOTB) tables and relationships.
Familiarity with the Service Graph and CMDB modeling guidance as part of the CSDM framework.
Proven ability to apply a common service model across all IT management domains, ensuring integration and standardization.
Preferred Skills:
Ability to leverage the CSDM to increase time-to-value with common data and capabilities for cross-enterprise workflows.
Knowledge of how to connect technology assets to business outcomes with the CMDB, utilizing the CSDM for a standardized approach.
Directs, prioritizes and schedules audits of the CMDB and initiates corrective actions to ensure compliance to established baselines
Develop requirements for reports and management information that support Impact Analysis and Configuration compliance
Evaluates key performance indicators (KPIs) against defined critical success factors and initiates corrective actions
Prepares documentation for CI data models, process workflows, and training for all necessary business stakeholders
Perform other related duties as assigned
Educational Qualifications and Other Requirements
Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience as a ServiceNow CSDM/CMDB Administrator or similar role.
Excellent knowledge of ServiceNow CMDB, ITSM, and ITOM modules.
Strong understanding of IT Service Management and ITIL frameworks.
Ability to write and maintain scripts in ServiceNow.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Useful Certifications
IT Infrastructure Library Managing Professional (ITIL v4)
Six Sigma Yellow Belt or higher
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