Tier 1 Technical Support Engineer

Shift time: Rotational 8 hours shift (5 days a week) Location: Remote Job Description: As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...

Shift time: Rotational 8 hours shift (5 days a week) Location: Remote Job Description: As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...

Job Description As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring...

Company DescriptionEnlight Infotech, established in 2008, is a leading provider of technology solutions, rental IT equipment, systems integration, security systems, cloud migration, professional services, consulting, and outsourcing in India. The company has served over 200 clients across 15+ industries. With locations in Chandigarh, Mohali, Noida, and...

**Key Responsibilities**: - Assist customers in understanding product features, services, and troubleshooting issues. - Resolve customer complaints, issues, and requests in a courteous, efficient, and empathetic manner. - Provide accurate product/service information and guide customers through the use of features and functions. - Document customer...

**Key Responsibilities** - **Issue Resolution**: Address and resolve customer complaints, issues, or queries in a professional and empathetic manner, offering suitable solutions or alternatives. - **Product Knowledge**: Stay informed on all product features, updates, and promotions to effectively assist customers. - **Record Keeping**: Accurately document...

Key Skills & CompetenciesStrong knowledge of UPVC window and door systems, fabrication, and installation.Excellent problem-solving and troubleshooting skills.Good communication skills (verbal & written) to handle clients and internal teams.Ability to interpret technical drawings, measurements, and specifications.Proficiency in MS Office, AutoCAD (preferred),...

Here's a polishednight-shift–specific job description for AJS Cloud:L1 Desktop Support Engineer (Night Shift)Location:ChandigarhDepartment:IT Support / Service DeskReports To:IT Support Lead / IT ManagerJob Type:Full-time, Night ShiftJob SummaryAJS Cloud is looking for a motivated and technically capableL1 Desktop Support Engineer (Night Shift)to join our...

Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...

The Desktop Support Engineer will be responsible for handling technical issues related to desktops basic server systems and network configurations The ideal candidate will have a solid foundation in IT support excellent problem-solving skills and the ability to communicate effectively with non-technical users Responsibilities Provide first-line support to...