Customer Support Executive

3 weeks ago

Gandhinagar, Gujarat, India GUTBasket Full time
About Gutbasket

Gutbasket is India's leading fermentation and gut health brand. We create probiotic drinks, fermentation kits, and educational content to make gut health easy, natural, and exciting. Our customers love our products and our mission — and we're looking for a friendly, detail-oriented Customer Support Executive to make sure they have the best possible experience with us.

Role Overview

You will be the first point of contact for our customers — helping them place orders, resolving issues, and ensuring they have a smooth experience from pre-purchase to post-purchase. The role involves both phone and written communication, so fluency in English and Hindi is a must.

Key Responsibilities
  • Call customers who have placed COD orders to confirm order details, delivery address, and contact information.
  • Follow up with shipping providers to resolve non-delivered or delayed orders.
  • Maintain and update the customer CRM system.
  • Communicate with customers in English and Hindi over phone calls.
  • Draft professional email replies to customer queries.
  • Handle customer queries and feedback over email, WhatsApp, phone, and social media.
  • Assist with pre- and post-workshop communication to registered participants.
What We're Looking For
  • 1–3 years of customer service experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (spoken & written).
  • Good email writing and WhatsApp communication etiquette.
  • Ability to handle multiple conversations at once while staying polite and professional.
  • Basic computer skills – Google Sheets, CRM tools, email handling.
  • Problem-solving mindset with patience and empathy.
Bonus Points If You Have
  • Experience working in a startup or D2C brand.
  • Familiarity with shipping/logistics coordination.
  • Comfort with using tools like Shopify, Zoho, Freshdesk, or similar.

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