Information Technology Support Specialist
2 weeks ago
We are looking for IT Support Specialist ( HC 5) to join our team in Bengaluru.
In this role, you will be responsible for providing technical support, troubleshooting IT issues, and ensuring smooth day-to-day IT operations.
Duties and Responsibilities :
- Provide technical support for hardware, software, and networking issues, ensuring timely issue resolution.
- Manage and resolve IT helpdesk tickets, escalating complex issues when necessary.
- Assist in system administration, including user account management, software installations, and configurations.
- Collaborate with internal teams to support IT infrastructure and maintain business continuity.
- Perform routine maintenance, updates, and troubleshooting for company devices and systems.
- Document IT incidents, resolutions, and best practices for knowledge sharing.
- Ensure compliance with IT policies, security protocols, and data protection guidelines.
Technical Skillset :
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2-5 years of experience in IT support, helpdesk, or technical support roles.
- Strong knowledge of Windows, Linux, and/or Mac operating systems.
- Experience with common office applications (e.g, Microsoft Office Suite, Google Workspace).
- Understanding of basic networking concepts, system configurations, and troubleshooting techniques.
- Familiarity with ITSM tools and ticketing systems.
- Good problem-solving and communication skills.
Certifications (Preferred, Not Mandatory) :
- ITIL Foundation, CompTIA A+, CCNA, or Microsoft Certifications are an advantage.
Work Arrangements :
Onsite, rotational support role (standard office hours with occasional 24/7 standby support).
Office Location : Marathahalli Ring Road, Outer Ring Road, Bengaluru.
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