Senior Technical Support Engineer

3 weeks ago

Bengaluru, Karnataka, India Aryaka Full time

Description

Senior Technical Support Engineer We are looking for a highly skilled and experienced Senior Network and Network Security Technical Support Engineer to join our team. The ideal candidate will possess deep technical expertise in network infrastructure and security, providing advanced support, troubleshooting, and maintenance of our network systems. This role requires a proactive problem-solver who can ensure the reliability, security, and performance of our network infrastructure. You will have -  Bachelor's Degree in Computer Science, Information Technology or similar. 7+ years of experience in Networking Industry. Customer facing experience is an advantage. Preferably from TAC expertise (24/7 rotational shift) Good for you to have - Team Player with positive mental attitude. Excellent written and verbal communication skills. Excellent analytical and problems solving skills. Hard working, focused and result orientation personality required. Able to handle the work independently with less supervision You will definitely possess these technical skills – Provide pre and post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Provide on-call support on an as needed basis Bachelor's Degree in Computer Science, Information Technology or similar 7+ plus years of related experience Strong in networking fundamentals like TCP/IP, ARP, DNS, DHCP etc Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required In-depth experience in routing and switching (OSPF, BGP, VLAN, STP) Experience with security (IPSEC, SSL-VPN, NAT, GRE) Prior experience in similar vendor Technical Support Centre Experience with Authentication Protocols a plus (Radius / TACACS) Experience with Windows & Linux (any flavour) a plus Experience with Palo Alto, Cisco, Checkpoint, Juniper, Fortinet products a plus Experience with Remote Access VPN like Cisco AnyConnect, Pulse Secure Experience on Cloud Security like Zscaler, Palo-Alto Prisma Knowledge on AWS, Azure or Similar a plus Excellent written and verbal communication skills Fluent knowledge of English Willing to work in shifts(24/7)    Bird's eye view of your role – Proactively identify, diagnose, analyze and troubleshoot the issues on customer networks as well as Aryaka Core Networks. Taking over escalated issues from L1s in a timely manner & and working with various stakeholders such as customers/engineering to arrive to a swift resolution. Also, if required, appropriately escalate the issues to the next level. Give constructive feedback on the process and the tools to improvise the same.    What will you bring –  Ensure to assist the Shift L1s with daily working of monitoring & basic diagnosing of network related issues and drive them to closure. Research alternative solutions or workarounds. What are your performance objectives – Assist the monitoring and L1 team in monitoring the health of the Aryaka Core Networks and Customer's network. Diagnosing the escalated network issues & working with various stakeholders such as customers, engineering, vendors etc. and reporting the same. Escalating to Technical Leads/Escalation Engineers & follow-up on the issue for closure. Proactive Problem Management of certain critical accounts. How will your lofty goals be translated into specific actions / short term goals – Implement regular upgrades to the networks. Document the issues and solutions in the Knowledge Base. Willing to work in Shifts round the clock in a 24x7 environment on Rotational basis. Mentor the L1 engineers to bring them into the system. Ensure proper shift/task handover is done to the next shift. Holding technical training for the team members to enhance their skills. Cross team functioning . Who Are we- Aryaka is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity and security without tradeoffs. Aryaka meets customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize and transform their networking and security environments. Aryaka's flexible delivery options empower enterprises to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for cloud-based software-defined networking and security services. For more on Aryaka, please visit . Why Aryaka – We have won "Great Places to Work" World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected "Thought Leaders" who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our "Women In Technology" Program and "AryakaCares" Program as well as others. Our Benefits are World-Class, we have unlimited PTO, and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. Aryaka Networks, Inc. is an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging . All candidates from all backgrounds, ethnicities, genders, and gender identities are strongly encouraged to apply. Aryaka considers the "whole person" without regard to race, color, religion, sex, national origin, physical or mental disability, or veteran status.

  • Senior Mechanical Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Abha Engineer Full time

    We are looking for a Senior Mechanical Engineer Roles are described below. 1. Manpower Planning. 2. Preparing of Project Cost. 3. Schedule wise work execution. 4. As Drawing & quality work execution. 5. Client & Third Party Manage. 6. Working Team Manage & Review. 7. Reporting to Management. 8. ROB & FOB Fabrication & Erection Work Knowledge.

  • Senior Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges. ...

  • Technical Support Engineer

    7 days ago

    Bengaluru, Karnataka, India HID Full time

    Job Title: Technical Support Engineer III Location: Bangalore, India (Hybrid) About Us: HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Job Description: ...

  • Technical Support Engineer II

    7 days ago

    Bengaluru, Karnataka, India HID Full time

    At HID Global, we are committed to providing exceptional support services to our customers. As a Technical Support Engineer III, you will play a critical role in troubleshooting and resolving complex technical issues reported by our customers.About the RoleThis is a challenging and rewarding position that requires strong technical skills, effective...

  • Technical Support Engineer

    7 days ago

    Bengaluru, Karnataka, India HID Full time

    Location: Bangalore, India (Hybrid)Job ID: 35743Profile Summary:As a Technical Support Engineer III in the Technical Support department your primary objectives of the role are to troubleshoot, reproduce and resolve technical customer issues reported by HID Global customers. Communication skills, both technical and social, are highly important in this role....

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India HID Full time

    Location: Bangalore, India (Hybrid) Job ID: 35743 Profile Summary: As a Technical Support Engineer III in the Technical Support department your primary objectives of the role are to troubleshoot, reproduce and resolve technical customer issues reported by HID Global customers. Communication skills, both technical and social, are highly important in this...

  • io - Senior Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Recro Full time

    We are looking for a highly skilled Senior Technical Support Engineer (L3) to join our growing team in Bangalore. As a Senior Technical Support Engineer, you will be responsible for providing advanced technical support and troubleshooting for a wide range of enterprise systems, applications, and infrastructure components. This includes resolving complex...

  • Senior Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Amazon Full time

    Job DescriptionThe IT Support Engineer will be responsible for providing assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This role serves as the second level of support for the operations of the Fulfillment Center and acts as a resource to Technical Support...

  • Senior Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Lenovo Full time

    Description and Requirements Senior Service Desk Engineer (I) Job Responsibilities Proficient in the use of common office applications desktop operation and maintenance, in English through telephone, e-mail, online communication and other work to provide IT technical support and services to the user, including but not limited to: 1. Provide...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Lenovo Full time

    Job Responsibilities- Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software.- Managing daily operational and maintenance tasks, including Windows OS and Office365...

  • Senior Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Broadcom Inc. Full time

    Please Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: As a Technical Support Engineer, you will be responsible for resolving customer technical issues...

  • - Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Racrosoft Technologies Full time

    About the client : Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • - Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Racrosoft Technologies Full time

    About the client : Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • - Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Racrosoft Technologies Full time

    About the client : Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • Technical support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email,...

  • Senior Support Engineer

    4 days ago

    Bengaluru, Karnataka, India HARMAN India Full time

    We are looking for a highly skilled and experienced Senior Support Engineer to join our team at HARMAN India. As a Senior Support Engineer, you will play a key role in leading our daily support team shifts and ensuring the smooth operation of our critical systems.Responsibilities:Lead a daily support team shift as a key member of the Ignite operations...

  • Senior Technical Support Manager

    7 days ago

    Bengaluru, Karnataka, India Empower Annuity Insurance Full time

    **Empower Annuity Insurance: A Leader in Financial Services**At Empower Annuity Insurance, we're committed to delivering exceptional customer experiences. As a Senior Technical Support Manager, you'll play a crucial role in ensuring our customers receive top-notch support.**Job Summary:** We're seeking an experienced Technical Support Manager to lead our...

  • Senior Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Stryker Corporation Full time

    Stryker Corporation To apply for this position please CLICK HERE Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India StarTree Full time

    At StarTree, we are committed to making real-time analytics accessible to every company. As a Technical Support Engineer, you will play a critical role in helping our customers succeed by providing exceptional technical expertise and support.About the RoleThis position requires you to become a subject matter expert on Apache Pinot and the StarTree Platform....

  • Technical Support Engineer

    4 days ago

    Bengaluru, Karnataka, India OpenText Full time

    OpenText is seeking a Technical Support Engineer to join our Cyber Security support team. As a Technical Support Engineer, you will play a critical role in providing technical support to our customers, ensuring they receive timely and effective assistance with our Cyber Security products.About the TeamThe Cyber Security support team is a dynamic and...