Technical Support Engineer

4 days ago


Bengaluru, Karnataka, India OpenText Full time

OpenText is seeking a Technical Support Engineer to join our Cyber Security support team. As a Technical Support Engineer, you will play a critical role in providing technical support to our customers, ensuring they receive timely and effective assistance with our Cyber Security products.

About the Team

The Cyber Security support team is a dynamic and collaborative environment where you will work closely with our customers and internal teams to resolve technical issues and improve our services. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team.

Responsibilities
  • Providing technical support to customers via various channels (chat, phone, email).
  • Troubleshooting and resolving customer issues in a timely and professional manner.
  • Collaborating with internal teams to ensure seamless service delivery.
  • Documenting interactions with internal & external stakeholders using our CRM tool.


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