Community Manager

4 weeks ago

Mumbai, Maharashtra, India Moe's Art Full time

About the Role:

We are looking for an enthusiastic and creative Community Manager to build, nurture, and engage our online and offline community. You will be responsible for fostering brand loyalty, increasing engagement, and ensuring a positive experience for our audience across platforms.

Key Responsibilities:

  • Engagement & Interaction: Actively respond to community comments, messages, and inquiries across social media, forums, and other platforms.
  • Content Collaboration: Work with the content and marketing teams to create engaging posts, discussions, and campaigns.
  • Community Growth: Develop strategies to increase audience engagement, retention, and follower growth.
  • Brand Advocacy: Identify and engage with brand advocates, influencers, and loyal customers to amplify our reach.
  • Monitoring & Feedback: Track community trends, gather insights, and provide feedback to improve brand communication.
  • Events: Foster a strong sense of community by organizing virtual and in-person events, discussions, and activations.

Requirements:

  • 1-3 years of experience in community management, social media management, or digital marketing.
  • Strong communication and interpersonal skills with a passion for building relationships.
  • Proficiency in managing social media platforms such as Instagram, , Twitter, Snapchat, and emerging channels.
  • Experience with content creation tools (e.g., Canva, Adobe Suite) is a plus.
  • Basic understanding of analytics tools like Google Analytics, Meta Insights, or social listening tools.
  • Creative mindset with the ability to think outside the box and drive engagement.
  • Ability to work independently and collaboratively in a fast-paced environment.

Bonus Skills:

  • Experience in influencer marketing or brand collaborations.
  • Knowledge of community management tools like Discord, or Reddit.
  • Background in customer support or crisis management.

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