Guest Service Associate

4 weeks ago


Hyderabad, Telangana, India Marriott International Full time

POSITION SUMMARY

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or . equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



  • Hyderabad, Telangana, India Marriott Full time

    Job Number 24086069 Job Category Rooms Guest Services Operations Location Le Meridien Hyderabad Plot No 132 Miyapur Road Hyderabad Telangana India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins check-outs room assignments and room change late check-out requests Secure...


  • Hyderabad, Telangana, India LE MERIDIEN Full time

    Serve food courses and alcoholic beverages to guests Set tables according to type of event and service standards Answer questions on menu selections Communicate with the kitchen regarding menu questions the length of wait re-cook orders and product availability Communicate additional meal requirements allergies dietary needs and special requests to...


  • Hyderabad, Telangana, India NOVOTEL Full time

    Job DescriptionPrimary ResponsibilitiesResponsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms visitorsMaintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.Motivate and develop Reception team to ensure smooth functioning...


  • Hyderabad, Telangana, India Marriott Full time

    Job OverviewThis is a fantastic opportunity to join our team as an Assistant Manager Front Desk. In this role, you will be responsible for leading and assisting with the successful completion of daily shift requirements. You will oversee the operations of the front desk, bell staff, switchboard, and guest services, ensuring excellent customer service and...


  • Hyderabad, Telangana, India Sarovar Hotels Full time

    We are seeking dedicated and detail-oriented General Service Associates for our institution's housekeeping team. Key Responsibilities: Ensure all areas are clean, neat, and well-maintained. Perform routine cleaning tasks such as sweeping, mopping, dusting, and vacuuming. Replenish supplies and manage inventory. Report any maintenance issues or safety...


  • Hyderabad, Telangana, India Sarovar Hotels Full time

    We are seeking dedicated and detail-oriented General Service Associates (GSA) for our housekeeping team in Hyderabad. As a GSA, you will play a crucial role in maintaining the cleanliness and hygiene standards of our institution facility. Freshers are welcome to applyKey Responsibilities:Ensure all areas are clean, neat, and well-maintained.Perform routine...


  • Hyderabad, Telangana, India Seven Consultancy Full time

    JOB DETAILS 1.Provide guests with Menus 2.Greet Guest and Seat them at table or in waiting areas. 3.Assign Patron to table suitable for their needs 4.inspect dining and serving areas to ensure cleanliness and proper setup 5.Speak with Patrons to ensure satisfaction with food and service, and to respond to complaints. FUNCTIONAL AREA f&b associate...


  • Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions, headquartered in Hyderabad, specializes in connecting candidates with the right job opportunities. With a team of 2-10 employees, we focus on providing personalized recruitment solutions. Our mission is to ensure the right fit for both candidates and organizations. More information can be found at our website:...


  • Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions will help you find the right kind of job Gamut HR Solutions has 2-10 employees. Headquarters in Hyderabad.Job OverviewJunior role with 1-3 years of experience. Full-Time position in Hyderabad, Telangana, India.Qualifications and Skills1. Excellent communication and interpersonal skills.2. Customer-focused with a strong...


  • Hyderabad, Telangana, India Novotel Hotels Full time

    Job DescriptionCompany DescriptionNovotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting...


  • Hyderabad, Telangana, India Marriott Full time

    About Us">At Marriott, we pride ourselves on delivering exceptional hospitality services to our guests. Our mission is to create memorable experiences that inspire our guests to savour the good life.">About the Role">We are looking for a skilled Guest Experience Specialist to join our team. As a key member of our hospitality services team, you will be...


  • Hyderabad, Telangana, India ROAST Full time

    About ROASTWe are a leading cafe chain in Hyderabad, founded in 2019, dedicated to redefining the cafe culture with a focus on quality, innovation & exceptional service. Our mission is to become a renowned name in the hospitality sector by delivering gourmet experiences beyond coffee.The Guest Relations Manager will be responsible for:Ensuring customer...


  • Hyderabad, Telangana, India ROAST Full time

    Job DescriptionCompany DescriptionROAST, founded in 2019, is a cafe chain in Hyderabad that redefines the cafe culture with a focus on quality, innovation & exceptional service. With a commitment to gourmet experiences beyond coffee, ROAST aims to become a renowned name in hospitality sector.Role DescriptionFull-time on-site role as a GRM at our flagship...


  • Hyderabad, Telangana, India Marriott Full time

    Join Our Team:We are seeking a talented and dedicated individual to join our team as a Food & Beverage Associate. If you are passionate about delivering exceptional guest experiences and have a strong commitment to quality and service, we want to hear from you!About the Role:This role involves working in a fast-paced kitchen environment, where attention to...


  • Hyderabad, Telangana, India Hyatt Place Hyderabad Banjara Hills Full time

    At Hyatt Place Hyderabad Banjara Hills, we are seeking a skilled Experience Manager for Guest Experience to join our team.The ideal candidate will have a strong background in hospitality and 2 years of experience in guest relations from an international hotel brand. Hospitality graduates with a passion for delivering exceptional guest experiences are...


  • Hyderabad, Telangana, India Destination Hotels Full time

    Job DescriptionSummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The guest relation executive is responsible to contribute to the smooth and efficient running of the front office.QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management.Minimum 2 years work experience...


  • Hyderabad, Telangana, India Dishha Full time

    Hiring: Guest Delight Manager  Location: Hyderabad Budget: Best In industry Key Responsibilities:Customer Interaction: Engage with customers to understand their needs, preferences, and concerns.Problem Resolution: Efficiently handle customer complaints, inquiries, and concerns, ensuring timely and satisfactory solutions.Feedback Management: Collect and...


  • Hyderabad, Telangana, India Westin Full time

    Empowering Guests at Every Turn:We understand that our guests' well-being is paramount, which is why we're looking for individuals who share our passion for delivering exceptional customer experiences. As a FoH&B Associate, you'll be responsible for creating memorable moments that leave a lasting impression on our guests.About This Role:This is a unique...


  • Hyderabad, Telangana, India Hyatt Place Full time

    Job DescriptionOrganization- Hyatt Place Hyderabad Banjara HillsSummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The guest relation executive is responsible to contribute to the smooth and efficient running of the front office.QualificationsIdeally with a relevant degree or diploma in Hospitality or...


  • Hyderabad, Telangana, India Hyatt Place Full time

    Company OverviewWelcome to Hyatt Place, where we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. Our hotels are designed to provide a comfortable and convenient stay, with spacious rooms, modern amenities, and a friendly staff always ready to assist.Job DescriptionWe are seeking a highly skilled and...