Guest Relationship In-Charge
3 weeks ago
Hiring: Guest Delight Manager
Location: Hyderabad
Budget: Best In industry
Key Responsibilities:
- Customer Interaction: Engage with customers to understand their needs, preferences, and concerns.
- Problem Resolution: Efficiently handle customer complaints, inquiries, and concerns, ensuring timely and satisfactory solutions.
- Feedback Management: Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Team Management: Lead and motivate a team of customer service representatives to ensure exceptional service delivery.
- Process Improvement: Identify opportunities to streamline processes and enhance the overall customer experience.
- Quality Assurance: Monitor and maintain high standards of service delivery.
- Relationship Building: Foster strong relationships with customers to build loyalty and a positive brand perception.
Candidate Requirements: Min 3+ years' experience in a customer support or guest relations role)
Strong interpersonal and communication skills
Proficient in English & Hindi (written & spoken)
Quick learner with excellent decision-making and multi-tasking skills
If you are passionate about guest delight and exceptional customer experience, apply now Contact: shravani@dishha.com / 9393969993
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