Customer Support Lead
1 week ago
About UsAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers.With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and EcoFlow, customer experience is central to how we build trust and deliver value.Key Responsibilities:• Lead, train, and mentor a team of Customer Service Executives handling calls, emails, chats, and service requests.• Monitor team performance metrics including AHT, FCR, CSAT, NPS, and overall complaint resolution efficiency.• Ensure seamless execution of service SOPs, managing escalations and ensuring timely customer solutions.• Coordinate closely with Cavitak operations, demo experts, repair partners, and logistics teams for faster resolutions.• Review and publish weekly/monthly service performance reports with actionable insights.• Integrate customer feedback into continuous process improvements and enhance service workflows.• Maintain GRIPIT’s premium service experience, aligned with global customer experience standards.Key Skills & Competencies:• 5+ years of customer service experience, with at least 2 years in a team lead or managerial role.• Strong people management skills with the ability to coach, motivate, and guide teams.• Analytical capability to interpret KPIs and drive performance improvements.• Excellent communication and escalation management skills.• Proficiency in CRM tools (Zoho or similar) and contact center operations.• Experience handling premium/luxury brands or premium home appliances is an added advantage.
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Team lead
6 days ago
Visakhapatnam, India ManageArtworks Full timeAbout company Manage Artworks (A flagship product brought to you by Karomi, a leading Enterprise Saa S provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance....
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Technical Support Lead
7 days ago
Visakhapatnam, India Phenom Full timeDescription :Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space.We have grown into a global organization with offices in 6 countries and over 1,500 employees.As an HR tech unicorn organization, innovation and creativity is within our DNA.Come help us make every...
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Customer support specialist
3 weeks ago
Visakhapatnam, India LawSikho Full time???? URGENT HIRING: Customer Support Team 20 Immediate Openings! Work From Home! We are looking for motivated candidates, especially from Tier 2/3/4/5 Cities, to join our remote Customer Support team. What We Offer: 5 Days Working (Friday & Saturday off) Additional Incentives (Must have your own laptop and internet connection.) 1. Customer Support Associate...
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Customer Support Representatives
6 days ago
Visakhapatnam, India Novisync Full time**Location**: Vizag Andhra Pradesh IndiaStart Date: 03/18/2024Experience Needed: 0-1- Job Description: Customer Support Representative Qualifications: - High school diploma or equivalent required; associate's or bachelor's degree preferred. - Previous customer service experience is beneficial but not always required. - Excellent communication skills, both...
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Customer support specialist
1 week ago
Visakhapatnam, India People Prime Worldwide Full timeAbout LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Customer Support Associate
6 days ago
Visakhapatnam, India Medfar Full time**Company Description** We are a reputable software company specializing in the healthcare industry. We have various products for Laboratories, Hospitals, Doctors, and almost all areas of healthcare since 1988 When you join us you’ll be part of a smart, driven team that shares your passion for exploration and discovery in the Healthcare Software vertical....
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SaaS Customer Support
3 weeks ago
Visakhapatnam, India PlusVibe Full time******** IMPORTANT *************** send the below information to cs-hire@pipl.aiyour current salary in USD per month your expected salary in USD per month your notice period Your CV*****************************************Company Description Plusvibe.ai is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes,...
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Customer Support Representative
1 week ago
Visakhapatnam, India Hire Next Consulting Pvt Ltd Full time**Designation - International web and chat support (non - voice process)** **Salary package - CTC is between 3.12 Lacs to 4.20 Lacs + allowance** **Basic salary will depend upon Hr as per your interview.** **Job location - Ahmedabad** **Mode of Interview - VIRTUAL** **HAVE TO RELOCATE AFTER SELECTION** (WFO) **1.Excellent written communication skills** **2....
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Customer Support Representative
3 days ago
Visakhapatnam, India Hire Next Consulting Pvt Ltd Full time**Designation - International web and chat support (non - voice process)** **Salary package - CTC is between 3.12 Lacs to 4.20 Lacs + allowance** **Basic salary will depend upon Hr as per your interview.** **Job location - Ahmedabad** **Mode of Interview - VIRTUAL** **HAVE TO RELOCATE AFTER SELECTION** (WFO) **1.Excellent written communication skills** **2....
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Customer Support Representative
3 days ago
Visakhapatnam, India ADROIT SOFTWARE TECHNOLOGY Full timeJob Description: - ADROIT SOFTWARE TECHNOLOGY is looking for CUSTOMER SERVICE REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey - Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner - Act as the first point of contact for customers and play a...
